Portfolio Activision Specialist
Experis ManpowerGroup
Iasi, Romania
2 zile în urmă
source : Just Join IT

English (master)

Communication Skills (master)

Contact with a client (master)

We’re looking for experienced Portfolio Activision Specialist with English & German .

If you’re passionate for customer success, collaboration, and end-to-end service & support excellence, we have a place for you!

About the role :

The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding specialist who engages with customers to accelerate their consumption, transforming their business and driving business outcomes.

The role is part of the Customer Experience (CX) organization.

In this role you’ll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement.

You will supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.

Job Tasks :

  • Deliver internal and external kick-off meetings
  • Support customers of moderate size and complexity with EA Onboarding
  • Maintain deployment delivery schedule and lead customer expectations
  • Raise critical issues and involve account teams and leadership if customer expectations are misaligned
  • Update tracking tools daily and provide progress reports for operational and program teams
  • Ensure all critical project documentation is filed on relevant project folder in Central repository
  • Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
  • Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth
  • Requirements :

  • Customer Success and / or Project Management work experience
  • Proactively understands customer needs and aligns resources to those needs as applicable
  • Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal
  • Consultative approach towards customers and like to think strategically
  • Good communication and presentation skills, with the ability to communicate with diverse audiences to produce clarity and impact
  • You are a team player, flexible and feel comfortable with working independently
  • Knowledge of Power Point, Excel and reporting skills
  • Fluent English and Additional language preferably German
  • Nice to have :

  • Previous experience with Smart Account / Licensing and Enterprise Agreement
  • You have a BA / BS degree preferably in a related field, with technical background
  • Our offer :

  • B2B cooperation via Experis
  • 100% remote work
  • Many development opportunities and access to modern technology
  • Medicover
  • Multisport Card
  • Life insurance and many more
  • Raportați această lucrare

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