Communication Skills (master)
Contact with a client (master)
We’re looking for experienced Portfolio Activision Specialist with English & German .
If you’re passionate for customer success, collaboration, and end-to-end service & support excellence, we have a place for you!
About the role :
The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding specialist who engages with customers to accelerate their consumption, transforming their business and driving business outcomes.
The role is part of the Customer Experience (CX) organization.
In this role you’ll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement.
You will supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.
Job Tasks :
Deliver internal and external kick-off meetings
Support customers of moderate size and complexity with EA Onboarding
Maintain deployment delivery schedule and lead customer expectations
Raise critical issues and involve account teams and leadership if customer expectations are misaligned
Update tracking tools daily and provide progress reports for operational and program teams
Ensure all critical project documentation is filed on relevant project folder in Central repository
Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth
Customer Success and / or Project Management work experience
Proactively understands customer needs and aligns resources to those needs as applicable
Can work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal
Consultative approach towards customers and like to think strategically
Good communication and presentation skills, with the ability to communicate with diverse audiences to produce clarity and impact
You are a team player, flexible and feel comfortable with working independently
Knowledge of Power Point, Excel and reporting skills
Fluent English and Additional language preferably German
Nice to have :
Previous experience with Smart Account / Licensing and Enterprise Agreement
You have a BA / BS degree preferably in a related field, with technical background
Our offer :
B2B cooperation via Experis
100% remote work
Many development opportunities and access to modern technology
Life insurance and many more