Service Desk Engineer [Spanish Speaking]
3 zile în urmă

For our new services and operations center in Romania we are now looking for a motivated team player as a Service Desk. With your service-oriented and analytical way of working and your strong sense of quality, you support the team in order to reach the set target in the most efficient and professional manner.

Main tasks

  • Perform TIS & DAS and mobile network surveillance
  • Act as a single point of contact for phone calls, tickets from customers regarding TIS (technical infrastructure system) / DAS (distributed antenna system) incidents, technical escalations and queries
  • 1st line support troubleshooting of TIS & DAS related incidents
  • Handling access request forms in order to grant permission on-site to technicians for local troubleshooting purposes
  • Act as a point of contact for the customer's 2nd line support (back-office team)
  • Escalate complex incidents to the back-office team
  • Escalate network major incidents related to the TIS & DAS to the Incident management team according to with the incident management process
  • Provide remote support for the fields service team on the local language
  • Provide weekly reports from the ticketing and alarming systems
  • Support the Incident and Change management process, being in charge of pre and post planned activities
  • Provide regular updates to the customers on activities status in accordance with each agreement
  • Report on relevant KPI’s in relation to the agreed levels
  • Required competencies

  • Excellent spoken and written Spanish language
  • Basic knowledge on technologies like CDMA, TDMA, GSM, UMTS, and LTE
  • Basic understanding of Network, Switch, Router, Firewall, TCP / IP protocol, IP security policies
  • Excellent communication skills
  • Customer oriented
  • Flexibility and adaptability skills
  • Strong knowledge of Microsoft office suite
  • Team player, highly organized and self managed
  • Will be considered a plus

  • Excellent spoken and written English language
  • Experience with Fiber DAS equipment (e.g., CommScope)
  • CCNA (Cisco Certified Network Associate Data Center)
  • ITIL (Information Technology Infrastructure Library)
  • Manufacturer certifications (e.g. Microsoft, Cisco, VMware, Oracle)
  • Ticketing system experience
  • We offer you to be part of a brand-new office from the beginning and constant development. Connect44 employs a diverse range of talent to create an environment that fuels innovation and continuous improvement and success.

    If you have passion for your work, for your team, for the company and the services we deliver, join our company. We live a family atmosphere, support each other and always have space for a good laugh.

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