Discover ING TECH
ING Tech Romania is ING’s global hub for technology established in 2015. Focused on building strategic key capabilities, the hub provides approximately 121 services for 24 ING units globally.
These services are grouped in the following main categories : software development; data management; non-financial risk & compliance and audit.
Now, in 2021, our fast-growing organization gathers more than 1000 high-performing engineers and non-financial risk & compliance specialists that work together in global tribes.
We are looking for an IT Ops Engineer within Global Digital Channels domain of Wholesale Banking (WB). If you want to work at a place where you oversee the correct operation of systems impacting thousands of our Wholesale Banking internal employees, please read on.
As an IT Ops Engineer you look after the availability, reliability, and compliance of the File transfer application. The field evolves fast and staying up-to-date and exercising technical leadership to help the organization stay at the forefront is of paramount importance.
The squad operates partially vendor based and partially own developed (Python / Java) applications and other (mostly open source) tools used for deployment and monitoring.
Manage the IT operations processes, Incident, Problem and Change, to ensure proper process rigor and compliance to prevent operational impacts to users and the business : Enforce operational process guidelines and standards Provide the evidence to cover the required risk controls Drive teams to automate testing, resolution, and execution of playbook actions Implement best practices and standards to streamline and simplify operations Own the IT Performance Scorecard reporting key performance indicators (KPI) and metrics Supporting internal customers and troubleshooting critical production issues across platforms and applications as required
Operate and facilitate processes to ensure high performance and reliability : Facilitate key functions of each process, including : major incident resolution and communications, SPOC with Chain Controls squad and War Room unit to permanently resolve recurring incidents Join IT Ops guilds with to ensure alerts and events are processing correctly, creating incidents or auto resolving and innovate the IT risk framework.
Grow and mature skills : Mentor team members and others regarding IT Risk, IT Security and Minimum Standards Provide recommendations for continuous improvement Stays abreast of emerging technologies and trends in software development industry
We are using various technologies including, but not limited to, Azure DevOps, Ansible, Python, RHEL, Kibana, Prometheus, File transfer protocols, Oracle database.
Desired skills & experience
At least one year of relevant experience in an Ops role (or Application Management).
A Bachelor's degree in Computer Science or a related discipline is preferred.
He or she must possess exceptional verbal and written communication skills, an operations-oriented mind-set, a knack for technical firefighting, diagnostics, troubleshooting, and problem solving.
Accurate in managing the IT related Compliancy and Risk controls.
Some experience working in LINUX environments.
Basic knowledge of encryption, hashing mechanisms (e.g. PKI, RSA, SHA, DES, AES) and communication protocols (e.g sFTP, FTPs and AS2).
A desire to learn new technologies and evolve with an ever-changing industry.
Accurate in documenting and following procedures.
Able to discuss incidents, changes with external vendors / clients
Nice to have
Experience with Service Now IT Service Management, reporting and knowledge. Scripting languages knowledge (Bash, Python).
CISSP or similar certification
P hysical Requirements
Able to provide 24x7 coverage (weekends and evenings) for standby duty on rotational basis with other team members (maximum one week per month).
Your work environment
You will work in the dynamic and challenging environment of the IT organization of ING Global Digital Channels. We operate according to a Scrum Agile development process and strongly believe in the DevOps approach to delivering IT solutions.
Teamwork is key element.
What’s in it for you :
Flexible working schedule, which usually includes two days of WFH, but we can adapt to any situation, we work fully remote for the moment;
Extra vacation days, depending on your entire working experience;
We encourage personal and professional development, so we invest in your learning by putting at your disposala budget for trainings, workshops and certifications;
Because everybody is working from home and we really understand that is not always easy, we have built an online well-being programme that can help you manage this stressful period;
We also have a cool community and your colleagues will help you to integrate fast;
We support each other, and we share our work and passions on an online Tech Neighborhood;
A relaxing environment will be awaiting for you back at the office, with a flexible desk policy that allows you to work from an office desk, but also from a couch or from the terrace;
And when you will need a break, you can have a tea from Teapigs and / or a coffee from Nespresso which you can enjoy while reading a book from Bookster;
Even though we work fully remote this does not mean that you can t enjoy your own monitor and chair from the office at home while our live DJ sets plays you chillaxing music