Developer Support Engineer
Bucharest, Bucharest, Romania
2 zile în urmă

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.

This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.

The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web.

They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

You will be part of a team responsible for providing an outstanding technical support experience to our business customers.

From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.


Your Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
  • Qualifications

    Language Qualification

    English Language : confident in reading, writing and speaking. OR

    Required in one or more of each area

    o Strong knowledge and experience in .Net Framework,

    o Cloud Technologies : Microsoft Azure, Amazon web services, iCloud

    o Languages and Compilers : C, C++, C#, JAVA, HTML5

    o Developer Tools such as Visual Studio, Unity, Eclipse

    o Basic understanding of Web servers like IIS, configuration, deployment, etc. is a definite plus.

    o Good understanding of the concepts of Operating Systems and networking is required

    o MCP Certified in at least one of the Microsoft Programming Technologies is an added advantage

    Experience in one or more of these areas desirable

    o Three or more years in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies.

    o Deep understanding of application lifecycle and agile development principals including but not limited to :

    o .Net Framework, CORE, MVC, WCF, Web Services, Signal-R, Azure BOT Framework, and Webservers (IIS).

    o Expertise in at least C#, ASP, VB6, RDBMS

    o Industry programming experience in building Windows or Internet applications

  • Must be passioned about technology and eager to grow developer and programming skills
  • Developing experience with operating systems such as Windows, Linux (knowledge of core OS concepts processes, threads, memory management etc)
  • Strong knowledge of object-oriented programming concepts (C#, C++, XML, ASP, COM, ATL, MFC and .NET Framework development platform)
  • Nice to have experience with troubleshooting tools Process Monitor, Process Explorer etc) and debugging experience
  • Previous experience in customer support with strong customer skills and problem-solving abilities
  • Teamwork and ability to work remotely; willingness to learn new technologies and to take on challenges
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