Lead Technical Support Specialist
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
6 zile în urmă

Innovate to solve the world's most important challenges

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Lead Technical Support Specialist to join our Honeywell Safety and Productivity Solutions team in Bucharest.

The Technical Support Lead Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal.

Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.

Lead Technical Support Specialist responsibilities :

  • Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
  • Provide pre- and post-sales technical assistance for internal and external customers : facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues.
  • Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.

  • Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and / or management.
  • Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems.
  • Communication with strong focus on customer service and solution quality.

  • Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database.
  • Create, track and monitor CRM records for all incoming support requests. Keep CRM system updated with current information on the support case, related activities and resolution.
  • Maintain and extend product knowledge by self-study and by attending relevant training sessions.
  • Qualifications :

  • Minimum 1-2 years related work experience in a Technical Support / Technical Service Desk environment.
  • Experience with wide range of operating systems incl. Windows CE and Windows Mobile
  • Experience with Call Center best practices
  • Experience in a multinational environment
  • We offer :

  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and on-going personal development
  • Career growth opportunities
  • Experienced leaders to support your professional development
  • Dynamic and international work environment
  • If this is your dream role, then we'd love to hear from you. We are an equal opportunity employer and value diversity at our company.

    We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

    Raportați această lucrare
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplică
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
    Continuă
    Formular