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HCM CUSTOMER SUCCESS MANAGER SaaS with Spanish / Italian-21000E57Applicants are required to read, write, and speak the following languages : English, Spanish, Italian
Oracle's Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud.
The Oracle Customer Success program exists to foster enduring relationships, where expertise, experience and enthusiasm are shared.
Our goal is to enable, simplify and empower our customers to achieve the best possible value from their Cloud investment.
The Customer Success team engages the right experts within Oracle to provide the advice and service our customers require.
Customer Success Managers (CSMs) ensure that Oracle Cloud solutions are aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle.
The objective of the Customer Success Manager is to maximize Customer retention and success while also driving increased subscription revenue.
The Human Capital Management Customer Success Manager is a Business Partner, responsible to manage a portfolio of +15 customers achieving maximum value with Oracle HCM suite of applications.
You will work towards individual annual targets for driving adoption of your customer’s subscriptions and work closely with sales to enable further adoption of Oracle products within the volume installed customer base.
Essential Knowledge and Background
Essential Skills and Abilities
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.
Regular Employee Hire