Customer Service Executive
BIC
Bucharest, Romania
6 zile în urmă

Unternehmensbeschreibung

BIC Deutschland & Österreich

Stellenbeschreibung

Handling the Customer Service process : contacting the customers, price management in the system, order processing, follow-up on stocks availability, credit & debit notes creation, invoicing , logistic flow follow-up, payment booking, solving overdues

Supervision of the following activities : order processing, follow-up of the return flow & invoicing it in different systems (JDE & Siebel)

Proactive communication with customers to maintain a solid relationship with them by solving the issues with professionalism & rapidity

Claims follow-up & correct issuing of credit / debit notes to avoid late payments

Notifying customers about overdue invoices

Follow-up of documents & customer’s data bases

Sending the invoices & the correspondent document to the customers

Support the Marketing, Sales & Financial departments by having a good communication with them & understanding their needs

University degree

1-2 year experience in Customer Service would be an advantage

Experience in FMCG company would be an advantage

Excellent communication skills with both internal & external customers

Ability to work efficiently under stress

Orientation to customer needs & problem solving

Team work, responsibility & involvement

Very good computer skills

Very good knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)

Knowledge of JDE, Siebel or EDI would be an advantage

Language skills : English & German

Zusätzliche Informationen

Evaluation criteria :

Status of late invoices

Number of orders processed

Percentage of solved claims

Days past overdue

Tracking of the full order-to-cash process

Communication with the European Supply Chain departments

Avoiding the price differences on the invoices

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