Corporate IT Engineer
Ericsson
Bucharest, Bucharest, Romania
5 zile în urmă

Purpose

A 2nd line person has to support and fix all BUSINESS AS USUAL related issues in complex enterprise systems, based on handover (training & documentation) from Tech Delivery teams.

This would require a very good level of understanding and experience of AD, MS / Linux servers, networking & storage, which would be assumed knowledge.

They should understand how we use certain technologies, follow the guidelines & be able to resolve issues quickly or collate precise information for escalation to 3rd line.

They should take ownership of issues through to resolution and communicate to the customer.

Technical / Soft Skills :

  • Capable of working autonomously and as part of a global team.
  • Excellent organizational skills.
  • 2 years previous IT Corporate IT and / or Call Centre experience required.
  • Incident Management experience including managing business expectations and communications.
  • Demonstrable experience in front line technical support.
  • Excellent communication skills, both written and oral.
  • Basic User & Security Group Active Directory administration.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013, Office 365 / 2016.
  • Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation).
  • Sound Microsoft knowledge preferably MCSE qualified.
  • Understanding of basic Microsoft Exchange functions.
  • Competency with Active Directory management.
  • Capable with navigating basic SharePoint.
  • Excellent understanding of hardware preferably Dell.
  • Working experience with Citrix
  • Structured : The activity is carried out in compliance with the internal rules and procedures of the Company, and the Internal Regulations
  • Special requirements :

  • Windows Server 2003 / 2008 / 2012 / 2016
  • File Share

    SCCM System Center Configuration Manager)

    WSUS (Windows Server Update Services)

    Print Server

  • Atlassian Jira / Confluence
  • Citrix
  • Dell Hardware / Software
  • F5 BigIP, Pulse Secure
  • NCCgroup Signify
  • PowerShell
  • Symantec Endpoint Protection
  • Dameware
  • Linux Centos
  • What we offer

  • We will value your competences
  • You will work in a dynamic company along with the smartest people in the industry
  • You will benefit from a wide range of learning and transfer knowledge from / to your colleagues
  • You will have access to latest technology and support to showcase your bright ideas
  • You will enjoy Ericsson’s ways of working that value the importance of work life balance
  • Benefits package : including premium healthcare & gym subscriptions
  • You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.
  • LI-POST
  • Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do.

    We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

    We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

    Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

    Primary country and city : Romania (RO) Romania : Bucharest : Bucharest Romania : Timisoara : Timisoara

    Be where it begins

    Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment.

    With us, you will no longer be dreaming of what the future holds you can be the one who makes it possible.

    Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

    We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people.

    We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

    to find out more about our benefits.

    Job Segment : System Administrator, Technical Support, Call Center, Linux, Sharepoint, Technology, Customer Service

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