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About the job
Visma IT & Communications is looking for a passionate System Manager for our Workspace area with interest in design, architecture, configuration, rapid deployment, scalability and automation.
You must have a drive to develop high quality processes that will run in an unusually complex technical environment. You will be a key-member of the Workspace squad within the IT Delivery department, where your skills and contributions to manage our Workspace area ( Google, Office365, Teamviewer, Happeo, Mailjet Email Delivery Service, Liveleader Manual Chat ) will be very visible.
You must love to help team members and to receive help from them. The team is international so you will use English both written and orally.
If the descriptions above fit you, and you can check several of the following bullets, Visma IT & Communications can offer you very interesting work and competitive terms.
Your skills :
Master's or Bachelor's degree in related fields, preferably Computer Engineering area, with an overall minimum of 5 years of relevant experience
Understanding the IT Service industry as well as the relevant marketplace
Proven experience with Google Workspace ( G Suite ) administration and other services from Google
General knowledge of Microsoft Office 365, SMTP, Teamviewer, Happeo administration could be an advantage
Powershell / Powershell and automation
In-depth knowledge of mail flow and data migration
Solid understanding of working with API endpoints
effectively handle risk and uncertainty in ambiguous situations
Be proactive and communicative
Focused on sharing knowledge and increasing the skills of the whole squad
Demonstrated resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations
Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with a wide range of people
Fluency in Business English is required
Customer oriented behaviour
Fast learner - research capabilities for obtaining required information.
What will you do ?
Work in a Squad accountable for the Workspace area, acting as the technical lead for System Engineers
Manage Google services as well as other services used for collaboration purposes throughout Visma
Actively contribute to further developing the Workspace area in cooperation with the Service Owner and our stakeholders, highlighting areas requiring attention
Evaluate new tools and technology - Support in Proposals preparation for new and existing services
A key contributor to the team strategy, ensuring that service implementation is in line with the business requirements and the technology design principles
Ensure solution lifecycle and operational standards are adhered to; this includes actively looking to continuously improve working practices as well as monitoring the health / effectiveness of the solution
Perform administration, installation, maintenance and upgrades for the services in the Workspace area
Collaborate with Solution and System Managers on Workspace related requirements.
When required, act as the subject matter expert for all aspects of an assigned activity; all the while adhering to Visma's project administration standards
When required, be able to present confidently in front of Customers and Business Partners
Ensure Customer Satisfaction in the Services Delivered and Continuous improvement of services
Create and maintain the Solution Design documents for the Workspace services
Documentation on proper usage of tools to quickly identify issues and triage solutions.
Visma offers software and services that simplify and digitise core business processes in the private and public sector. The group operates across the entire Nordic region along with Benelux, Central and Eastern Europe.
With over 14,000 employees, more than 1,000,000 customers and net revenue of € 1,741 million in 2020, Visma is one of Europe’s leading software companies. Visit Visma.com
IT service delivery in the digital age means rapid growth and major changes, as emerging technologies introduce paradigm shifts.
Cloud service delivery is the major driver. Success in changing environments requires the ability to innovate, design and deliver while providing steady and secure IT deliveries.
In addition to providing IT services to our customer portfolio, Visma IT provides all Visma business units with the tools and infrastructure they need to deliver state-of-the-art solutions and services to their customers.
By giving employees access to the right technology, we ensure quality at all stages of the customer journey. We also provide data storage in on-premise environments, in hosting environments and in the cloud, both public and private.
Our international teams base their work on an extensive knowledge of IT service delivery in both on-premise environments and the public and private cloud.
Security is our number one priority, and to ensure that we comply with all laws and regulations, we are ISO certified in the areas of security, quality, project management and IT service delivery.