Job Description (Posting).
To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction.
1.) To interface with customers for ticket clarificationorresolution (2.) To troubleshoot and resolve tickets raised by the clients.
3.) To update self on latest technologies and related areas (4.) To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.
B Tech, B.E, B.Tech, Bachelor of Science, BS, Btech, B-Tech
Technical Skills (ERS)-Support Skills-L2 Support
Expected Date of Closure
Reporting Manager Designation
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