Support Analyst
HCL Technologies
Comuna Apateu, Romania
4 zile în urmă

Job Description (Posting).

To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction.

1.) To interface with customers for ticket clarificationorresolution (2.) To troubleshoot and resolve tickets raised by the clients.

3.) To update self on latest technologies and related areas (4.) To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.

Qualification

B Tech, B.E, B.Tech, Bachelor of Science, BS, Btech, B-Tech

Skill (Primary)

Technical Skills (ERS)-Support Skills-L2 Support

Entity

Expected Date of Closure

30-Dec-2021

Reporting Manager Designation

General Manager

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