Credit and Collection Analyst with French skills
NetIQ
Bucharest, Romania
acum 43 minute

Credit and Collection Analyst with French skills Job Description : At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & AnalyticsJob scope : Optimizes the conversion of Micro Focus’s revenue into cash by determining appropriate credit levels and effectively managing the assigned customer accounts receivables portfolio Analyzes the financial condition of customers to determine the correct credit limit and risk ratingManages assigned work through the effective use of the credit, collection and cash allocation systems and through strict adherence to prescribed processes Ensures customer payments are collected in a timely manner in accordance with the agreed customer payment terms by adopting the most effective method of collection Proactively resolves issues and disputes that prevent or delay customer payment by engaging positively with internal teams and the customer to reach swift resolution and paymentFollow cash allocation procedures to ensure cash is applied accurately and timely in line with the customer’s remittance instructionsEnsures compliance with Micro Focus policy and legal requirements and assures process qualityProvides coaching and training to support team members by freely sharing knowledgeEmbraces opportunities to improve existing working practices leading to workload efficiencies Maintains on-

going relationships with low to high-value customers and Micro Focus sales organizations.Applies foundation level experience to manage assigned portfolio and takes responsibility for Continued Professional Development (CPD) through active participation in training and team learning activities Works on assigned portfolio which is typically of simple to medium complexityExercises independent judgment and operates within approved policies and practices to identify and select a solution.

Facilitates information validation and team decision-making processProactively seeks advice from colleagues / manager in order progress more complex business issues that are beyond current capability levelContributes to team reporting by providing information, analysis and recommendations in a timely and accurate mannerWorks collaboratively to achieve common goals and objectives assigned to the teamDevelops expertise and practical knowledge of applications within business environment.

Responsibilities : PortfolioEffectively manages assigned portfolio ranging from simple to medium complexity transactionsFollows defined dispute management processes, by recording customer disputes in a clear, concise manner ensuring correct internal referral for dispute resolution.

Enhances customer satisfaction by effectively communicating actions to resolve disputesFollows recommended best practice approach in system usage to ensure that an accurate record exists for all portfolio transactions and that internal partners can instigate appropriate actionsMakes recommendations to management for change in processes adopted to improve quality and effectiveness of assigned workTakes responsibility for assigned portfolio by proactively applying cash to invoices advised by the customer.

Reaches out to customer promptly on receipt of cash with no advised remittanceTakes steps to reconcile customer accounts so that there is always a clear and accurate view of the outstanding debtor position.

Seeks assistance from more experienced colleagues where requiredFollows the direction of collection strategies undertaking a proactive and effective approach and escalating at the appropriate point in the processCustomer / Internal Partner Engagement : Engages positively with both external customers and internal partners to develop positive business relationshipsAdopts the most effective method of customer contact to collect cash promptlyUnderstand assigned customers’ business and organizational structure at a high level noting key contacts for the purpose of cash collection and dispute resolutionIdentifies appropriate customer contacts to obtain payment and / or identify and resolve issues.

Records customer contact information to enable colleagues to pick up during periods of absenceFollows up in a timely manner on aging debtor transactions, customer requests or issuesCarries out a preliminary quality checks on high value current transactions to establish collectability (For example : Delivery of invoice / format / Purchase order alignment)Participate in customer and internal case resolution meetings as requiredPrepare adequately and present customer position at one to one manager review meetings.

  • Carry out the agreed actions and report back on progressEscalations and Internal CollaborationsEscalate aging disputes following standard processes, to C&C resources and internal partners and work collaboratively with assigned Territory ResolverIdentify, investigate and escalate at risk disputes as per defined processes, making recommendations on reserve or write off decisions;
  • Provide reports, analysis or other information as required to Internal Partners and Management ensuring appropriate prioritizationProactively analyze root causes of disputes and take appropriate actions to resolve dispute and also report dispute themes to management for future dispute avoidanceAttend review meetings with the Credit & Collections Manager / Team Lead to provide commentary and status of disputes.

    Follow up on resulting action itemsHave an understanding of the company revenue recognition and risk reserve policy, together with the associated impacts and make recommendations accordingly.

    Where there are gaps in understanding seek guidancePlanning and GovernanceParticipate in all governance related activities at Local team, Regional and Global level to identify specific actions and provide regular status updates.

    Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirementsEnsure cash allocation strictly complies with the customer payment notification and associated remittance advice.

    Understand the consequences of misallocation of cash and take steps to rectify any historical erroneous cash applicationsPrioritize actions and workload to meet / exceed metrics with only minimum supervision.

    Review and work on forecast month-end / quarter end aging results for assigned portfolio to aid prioritization of customer contactDevelopment Activities : Complete any training scheduled by the company and / or C&C management in a timely manner.

    Highlight to manager any training requirements that will lead to performance improvementParticipate in projects at a team, region or global level as assigned using experience and knowledge of customer accountsSeek feedback from Territory Resolver / s and Team Leader on quality of commentary and usage of reason codes / status to continually improve performanceTake a proactive approach in career development and agree training plan to progress to next grade (Credit Analyst II) seeking feedback on a regular basis regarding performance throughout the appraisal year.

    Education and Experience Required : First level university degree with a focus in business or economics recommended or equivalent experience.

    Typically 3-5 years of experience in collection.Knowledge and Skills : Written and verbal communication, negotiation, and conflict resolution skills.

    Advanced English and Italian SkillsAccounting knowledge.Problem solving skills.Prioritization skills.Dispute management process understandingInfluence skills.

    Job : Finance Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

    Job Description :

    At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to build on what you have.

    Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast-

    tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

    Let us recommend jobs that match your skills!

    Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics

    Job scope :

  • Optimizes the conversion of Micro Focus’s revenue into cash by determining appropriate credit levels and effectively managing the assigned customer accounts receivables portfolio
  • Analyzes the financial condition of customers to determine the correct credit limit and risk rating
  • Manages assigned work through the effective use of the credit, collection and cash allocation systems and through strict adherence to prescribed processes
  • Ensures customer payments are collected in a timely manner in accordance with the agreed customer payment terms by adopting the most effective method of collection
  • Proactively resolves issues and disputes that prevent or delay customer payment by engaging positively with internal teams and the customer to reach swift resolution and payment
  • Follow cash allocation procedures to ensure cash is applied accurately and timely in line with the customer’s remittance instructions
  • Ensures compliance with Micro Focus policy and legal requirements and assures process quality
  • Provides coaching and training to support team members by freely sharing knowledge
  • Embraces opportunities to improve existing working practices leading to workload efficiencies
  • Maintains on-going relationships with low to high-value customers and Micro Focus sales organizations.
  • Applies foundation level experience to manage assigned portfolio and takes responsibility for Continued Professional Development (CPD) through active participation in training and team learning activities
  • Works on assigned portfolio which is typically of simple to medium complexity
  • Exercises independent judgment and operates within approved policies and practices to identify and select a solution.
  • Facilitates information validation and team decision-making process
  • Proactively seeks advice from colleagues / manager in order progress more complex business issues that are beyond current capability level
  • Contributes to team reporting by providing information, analysis and recommendations in a timely and accurate manner
  • Works collaboratively to achieve common goals and objectives assigned to the team
  • Develops expertise and practical knowledge of applications within business environment.
  • Responsibilities : Portfolio

  • Effectively manages assigned portfolio ranging from simple to medium complexity transactions
  • Follows defined dispute management processes, by recording customer disputes in a clear, concise manner ensuring correct internal referral for dispute resolution.
  • Enhances customer satisfaction by effectively communicating actions to resolve disputes

  • Follows recommended best practice approach in system usage to ensure that an accurate record exists for all portfolio transactions and that internal partners can instigate appropriate actions
  • Makes recommendations to management for change in processes adopted to improve quality and effectiveness of assigned work
  • Takes responsibility for assigned portfolio by proactively applying cash to invoices advised by the customer. Reaches out to customer promptly on receipt of cash with no advised remittance
  • Takes steps to reconcile customer accounts so that there is always a clear and accurate view of the outstanding debtor position.
  • Seeks assistance from more experienced colleagues where required

  • Follows the direction of collection strategies undertaking a proactive and effective approach and escalating at the appropriate point in the process
  • Customer / Internal Partner Engagement :

  • Engages positively with both external customers and internal partners to develop positive business relationships
  • Adopts the most effective method of customer contact to collect cash promptly
  • Understand assigned customers’ business and organizational structure at a high level noting key contacts for the purpose of cash collection and dispute resolution
  • Identifies appropriate customer contacts to obtain payment and / or identify and resolve issues. Records customer contact information to enable colleagues to pick up during periods of absence
  • Follows up in a timely manner on aging debtor transactions, customer requests or issues
  • Carries out a preliminary quality checks on high value current transactions to establish collectability (For example : Delivery of invoice / format / Purchase order alignment)
  • Participate in customer and internal case resolution meetings as required
  • Prepare adequately and present customer position at one to one manager review meetings. Carry out the agreed actions and report back on progress
  • Escalations and Internal Collaborations

  • Escalate aging disputes following standard processes, to C&C resources and internal partners and work collaboratively with assigned Territory Resolver
  • Identify, investigate and escalate at risk disputes as per defined processes, making recommendations on reserve or write off decisions;
  • Provide reports, analysis or other information as required to Internal Partners and Management ensuring appropriate prioritization
  • Proactively analyze root causes of disputes and take appropriate actions to resolve dispute and also report dispute themes to management for future dispute avoidance
  • Attend review meetings with the Credit & Collections Manager / Team Lead to provide commentary and status of disputes.
  • Follow up on resulting action items

  • Have an understanding of the company revenue recognition and risk reserve policy, together with the associated impacts and make recommendations accordingly.
  • Where there are gaps in understanding seek guidance

    Planning and Governance

  • Participate in all governance related activities at Local team, Regional and Global level to identify specific actions and provide regular status updates.
  • Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements
  • Ensure cash allocation strictly complies with the customer payment notification and associated remittance advice. Understand the consequences of misallocation of cash and take steps to rectify any historical erroneous cash applications
  • Prioritize actions and workload to meet / exceed metrics with only minimum supervision.
  • Review and work on forecast month-end / quarter end aging results for assigned portfolio to aid prioritization of customer contact
  • Development Activities :

  • Complete any training scheduled by the company and / or C&C management in a timely manner. Highlight to manager any training requirements that will lead to performance improvement
  • Participate in projects at a team, region or global level as assigned using experience and knowledge of customer accounts
  • Seek feedback from Territory Resolver / s and Team Leader on quality of commentary and usage of reason codes / status to continually improve performance
  • Take a proactive approach in career development and agree training plan to progress to next grade (Credit Analyst II) seeking feedback on a regular basis regarding performance throughout the appraisal year.
  • Education and Experience Required :

  • First level university degree with a focus in business or economics recommended or equivalent experience.
  • Typically 3-5 years of experience in collection.
  • Knowledge and Skills :

  • Written and verbal communication, negotiation, and conflict resolution skills.
  • Advanced English and Italian Skills
  • Accounting knowledge.
  • Problem solving skills.
  • Prioritization skills.
  • Dispute management process understanding
  • Influence skills.
  • Job : Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

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