Senior Sales Support Specialist - 2 years contract
Garrett - Advancing Motion
4 zile în urmă

Job Description

The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning, pricing and tooling contribution.

  • Ensure on-time pricing updates in creation / maintenance / update of material and pricing information in all systems (e-pricing, SFDC, SAP, etc.
  • and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.

  • Manage Customer Purchase PO from customer portals, ensure correctness and initiate the pricing update process within 24h;
  • responsible with PO archiving and pricing tracking file maintenance.

  • Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
  • Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
  • Be the 1st point of contact for resolution of material creation & pricing issues and manage resolution and root cause determination
  • Collaborate with IT and Business Excellence on process optimization and automation initiatives; Piece price amortization
  • Ensure adherence to all SOX and standards, guidelines, policies, procedures, and SLAs.
  • Track accruals
  • Support quotation submission on customer portals (where applicable)
  • Support proto PO check and distribution (where applicable)
  • Support Serial and tooling offer (tooling breakdown, packaging quote, Serial price breakdown, Purchase Order management and cross match with quote prices and Terms)
  • Responsible to capture long term demand based on the sales team input for volumes
  • Take ownership on cross-functional meetings

  • Analyze and align Customer demand based on portal input, supply chain and sales team inputs
  • Secure customer team agreement and maintain APO system data (continuous obsolete PN clean-up process)
  • Perform historical analysis, comparison with AOP / STRAP on demand
  • Support Prototype offer-to-Purchase Order (offer preparation, lead time, tooling, BOM Cost units, historical consistency management, Purchase Order management and cross match with quote prices and Terms)
  • Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
  • Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
  • Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.
  • Partner with suppliers and Supply Base contacts to ensure purchased tooling equipment complies with customer requirements.
  • Responsible with tooling project readiness prior to customer invoice release and with less than 1% AR impact on past due CFT payment
  • Act as CFT point of contact for customer tooling audits and inventories
  • SOX & Compliance SME; Acts as a bridge between SOX team and Sales Ops
  • MOS with SOX team, designing and implementing controls
  • C2C 07 / 08 Pricing control monthly / ad-hoc;
  • C2C 01 / 03 Master Data clean-up; Incoterms / Payment Terms control yearly;
  • C2C 08 SO / SA clean-up in SAP yearly / Ad-hoc;
  • Monitors and coordinates the SOX controls inside Sales Ops;
  • Analyzes and investigates the discrepancies and drives corrective actions

  • Business or commercial bachelor degree or similar qualification;
  • At least 2 years’ experience in sales administration, sales support and / or customer service, preferably in an international organization;

  • Experience of working with SAP system;
  • Fluent in English
  • Microsoft Office skills (eg Excel)
  • Excellent communication skills
  • Data administration management and precision to procedures;
  • Process and detail oriented;
  • Exceptional organizational skill;
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