The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning, pricing and tooling contribution.
Ensure on-time pricing updates in creation / maintenance / update of material and pricing information in all systems (e-pricing, SFDC, SAP, etc.
and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
Manage Customer Purchase PO from customer portals, ensure correctness and initiate the pricing update process within 24h;
responsible with PO archiving and pricing tracking file maintenance.
Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
Be the 1st point of contact for resolution of material creation & pricing issues and manage resolution and root cause determination
Collaborate with IT and Business Excellence on process optimization and automation initiatives; Piece price amortization
Ensure adherence to all SOX and standards, guidelines, policies, procedures, and SLAs.
Support quotation submission on customer portals (where applicable)
Support proto PO check and distribution (where applicable)
Support Serial and tooling offer (tooling breakdown, packaging quote, Serial price breakdown, Purchase Order management and cross match with quote prices and Terms)
Responsible to capture long term demand based on the sales team input for volumes
Take ownership on cross-functional meetings
Analyze and align Customer demand based on portal input, supply chain and sales team inputs
Secure customer team agreement and maintain APO system data (continuous obsolete PN clean-up process)
Perform historical analysis, comparison with AOP / STRAP on demand
Support Prototype offer-to-Purchase Order (offer preparation, lead time, tooling, BOM Cost units, historical consistency management, Purchase Order management and cross match with quote prices and Terms)
Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.
Partner with suppliers and Supply Base contacts to ensure purchased tooling equipment complies with customer requirements.
Responsible with tooling project readiness prior to customer invoice release and with less than 1% AR impact on past due CFT payment
Act as CFT point of contact for customer tooling audits and inventories
SOX & Compliance SME; Acts as a bridge between SOX team and Sales Ops
MOS with SOX team, designing and implementing controls
C2C 07 / 08 Pricing control monthly / ad-hoc;
C2C 01 / 03 Master Data clean-up; Incoterms / Payment Terms control yearly;
C2C 08 SO / SA clean-up in SAP yearly / Ad-hoc;
Monitors and coordinates the SOX controls inside Sales Ops;
Analyzes and investigates the discrepancies and drives corrective actions
Business or commercial bachelor degree or similar qualification;
At least 2 years’ experience in sales administration, sales support and / or customer service, preferably in an international organization;
Experience of working with SAP system;
Fluent in English
Microsoft Office skills (eg Excel)
Excellent communication skills
Data administration management and precision to procedures;
Process and detail oriented;
Exceptional organizational skill;