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We are looking for an IT Helpdesk Administrator to join our Internal IT team to create the best internal IT experience through strong collaboration across internal functions.
Provides phone and email Support to NobelBiz CCS platform customers
Creates, solves and documents solutions for customer tickets / requests within SLAs timeframes
Create documentation and procedures for support related tasks
Works with the development team to help in the bug resolution processes
Creates and maintains customer setups for specific NobelBiz CCS platform products
Provides training to customers for our NobelBiz CCS platform.
Respects the provisions of the Internal Rules and Regulations and Work Discipline
Respects the provisions of the Health and Safety Norms and the Prevention and Fire Fighting Norms
What you bring with you
Fluency in English
Knowledge of SQL programming (running queries, setup jobs, procedures)
Basic knowledge of Microsoft Windows Server operating systems
Basic knowledge Linux / Unix OS
Basic programming skills (Java Scripting will constitute an advantage)
Basic knowledge of voice protocols (SIP) previous experience with telephony system will be considered a plus
Knowledge of Microsoft Office suite
Attention to detail
High sense of urgency
Capacity to work under pressure
Required Experience :
1-year work experience in a technical support related position
Experiencing working with contact center solutions will be considered a plus
Possession of designated system / technologies certifications would be considered an advantage;
Academic / Educational Requirements : University degree or undergraduate (Technical)
What we offer :
International company with international mindset
Unique team spirit and informal work environment
Training opportunities and career growth program
Work with talented and collaborative coworkers who will support you and help you grow
Additional perks as part of our culture : parties, team buildings, diverse Fun at Work activities every month