Support Engineer
District 2, Bucharest, Romania
5 zile în urmă

Support Engineer

Want to be a hero? - Join the # 1 technology company, awarded Best Employer in IT&C.

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.

What the mind can believe we can achieve! We are driven by our values and one of #Nobel values teaches us that together we can achieve greatness.

Don’t worry if you are at the beginning. Our Buddy program will help you all the way to the onboarding.

We are looking for an IT Helpdesk Administrator to join our Internal IT team to create the best internal IT experience through strong collaboration across internal functions.

Responsibilities :

  • Provides phone and email Support to NobelBiz CCS platform customers
  • Creates, solves and documents solutions for customer tickets / requests within SLAs timeframes
  • Create documentation and procedures for support related tasks
  • Works with the development team to help in the bug resolution processes
  • Creates and maintains customer setups for specific NobelBiz CCS platform products
  • Provides training to customers for our NobelBiz CCS platform.
  • Respects the provisions of the Internal Rules and Regulations and Work Discipline
  • Respects the provisions of the Health and Safety Norms and the Prevention and Fire Fighting Norms
  • What you bring with you

  • Fluency in English
  • Knowledge of SQL programming (running queries, setup jobs, procedures)
  • Basic knowledge of Microsoft Windows Server operating systems
  • Basic knowledge Linux / Unix OS
  • Basic programming skills (Java Scripting will constitute an advantage)
  • Basic knowledge of voice protocols (SIP) previous experience with telephony system will be considered a plus
  • Knowledge of Microsoft Office suite
  • Accuracy
  • Customer oriented
  • Efficiency
  • Communication
  • Initiative
  • Attention to detail
  • High sense of urgency
  • Capacity to work under pressure
  • Team player
  • Required Experience :

  • 1-year work experience in a technical support related position
  • Experiencing working with contact center solutions will be considered a plus
  • Possession of designated system / technologies certifications would be considered an advantage;
  • Academic / Educational Requirements : University degree or undergraduate (Technical)
  • What we offer :

  • International company with international mindset
  • Unique team spirit and informal work environment
  • Training opportunities and career growth program
  • Work with talented and collaborative coworkers who will support you and help you grow
  • Additional perks as part of our culture : parties, team buildings, diverse Fun at Work activities every month
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