Technology Support Engineer

Allied Electronics & Automation

Bucharest, RO, 0030144

5 zile în urmă

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

HANA Enterprise Cloud (HEC) Delivery runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.

Beside day-to-day administration we are part of strategic projects for new technologies as reference for SAP customers.

The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.

HEC Delivery has 24 / 7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement.

It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside HEC organization.

Interface to various SAP development units, mainly Cloud Lifecycle Management tools

For our HEC Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.

SUMMERY AND ROLE INFORMATION

As an SAP Technology Support Engineer, you will :

Work in shifts which may include weekends or public holidays as required by the project

Deliver 1st and 2nd level support consulting services

Be in direct contact with the customer via phone, email or ticketing system

Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes

Operate SAP technology-based system landscapes to achieve ambitious SLA requirements

Work in alignment with the company procedures to ensure an efficient and quality service

Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes

Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems / Computer applications / IT Business Systems

Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)

Knowledge of enterprise-level applications and understanding of Global Delivery model

Technical Skills (advantage)

Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

SAP BASIS Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,

Technically fluent in Databases (Oracle / DB2 / SQL Server / MaxDB / Sybase / HANA) administration, Operating Systems (Unix / Windows / Linux), hardware technologies (IBM, HP, Intel)

Experience in Performance tuning, technical reviews and Audits

Knowledge of High Availability / Disaster Recovery Strategy

Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

Personal Skills

Experience in communication with customers and managing expectations

Strong customer focus and service minded

Strong communication and networking skills

Good analytical and solution-oriented thinking

Good team player and ability to work effectively in international and virtual teams

Continually develop SAP solution core skills and business knowledge based on accumulated experience.

Able to provide knowledge transfer from certain technology areas

Proactive in learning and highly self-motivated

Proficiency in written and spoken English

BENEFITS

We offer full time permanent employment, competitive salary and performance bonus, transportation allowance, pension plan, medical and life insurance, lunch allowance, possibility to invest in SAP shares

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of

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