Senior Technical Support Specialist with Spanish(15:00-22:30)
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
6 zile în urmă

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Responsibilities :

  • Handles internal and external customer related issues and concerns
  • Records all customer interactions into a CRM
  • Maintains acceptable call evaluation requirement, KPIs & VOC
  • Develops FAQs, Technical Tips and How-To ’videos on Hardware also Software applications
  • Supports the development of internal documentation
  • Actively participates in departmental activities and initiatives including self help
  • Provides coverage for Technical Support Helpdesk phone & e-mail.
  • Provides technical support level 1 for HBS customers.
  • Resolves customer issues and provides technical support and client counselling
  • Qualifications :

  • Bachelor’s degree (or equivalent experience) - preferred
  • Business fluent in written and spoken English and Spanish
  • Previous experience in similar position would be an advantage
  • Good communication skills and ability to work in a team.
  • Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)
  • We offer :

  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and ongoing personal development
  • Career growth opportunities
  • Experienced leaders to support your professional development
  • International work environment
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation

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