Business Administration Team Manager
HP
Bucharest, Bucureşti, Romania
‎în urmă cu 10 ore

Responsibilities :

  • Support the EMEA PIB Services organization in all administrative activities for our internal and external customers.
  • Collaborate and work closely with each Subject Matter Expert (SME) and Team Lead within our Business Administration Team to define all processes and training.
  • Responsible for identifying and recruiting direct and contingent workforce working closely with various outsource agencies
  • Identify areas of opportunity, provide guidance on process improvements and recommend changes in alignment with business needs and initiatives.
  • Identifying and complying with procedural changes within the service organization to achieve the highest level of operational excellence for the business
  • Plan, manage and monitor operational / tactical activities of all employees working closely with the SME / Team Leads.
  • Recruit and support development of direct staff members.

  • Collaborate with other regions to leverage best practices
  • Manage multiple tasks and able to prioritize work
  • Comply with procedural / audit / records retention policies
  • Drive to process optimization, quality assurance
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
  • Provide analytical and reporting on a monthly basis and upon request
  • Education and Experience Required :

  • Bachelor's (undergraduate) degree or equivalent experience
  • 5+ years of experience in similar roles or businesses
  • Worked with competing priorities and managed multiple tasks
  • Worked on self-directed activities with minimal supervision
  • Possesses a sense of urgency with ability to stay focused on goals and objectives
  • Comprehensive understanding of services portfolios and contract types
  • Demonstrated problem-solving ability
  • Strong Teamwork, partnering skills and relationship building
  • Knowledge and Skills Required :

  • Fluent in English (written & oral). French, German & Spanish an asset
  • QAD & Service Now (SNOW) knowledge preferred
  • Demonstrated analytical skills and strong process orientation
  • Critical attention to detail
  • Excellent communication skills, with ability to build and maintain strong internal / external relationships
  • Process Management & Transformation : Identifies process short-comings and works with others to improve or transform processes
  • Problem Solving : Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
  • Change Management : Develops methods for supporting innovation / change across the organization
  • Skills also include strong communications, teamwork, leadership, ability to work autonomously, tolerance of ambiguity, analytical & critical thinking, ability to influence and persuade, decision-making / problem solving, and flexibility, creativity, initiative, interpersonal, and presentation skills
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