Support the EMEA PIB Services organization in all administrative activities for our internal and external customers.
Collaborate and work closely with each Subject Matter Expert (SME) and Team Lead within our Business Administration Team to define all processes and training.
Responsible for identifying and recruiting direct and contingent workforce working closely with various outsource agencies
Identify areas of opportunity, provide guidance on process improvements and recommend changes in alignment with business needs and initiatives.
Identifying and complying with procedural changes within the service organization to achieve the highest level of operational excellence for the business
Plan, manage and monitor operational / tactical activities of all employees working closely with the SME / Team Leads.
Recruit and support development of direct staff members.
Collaborate with other regions to leverage best practices
Manage multiple tasks and able to prioritize work
Comply with procedural / audit / records retention policies
Drive to process optimization, quality assurance
Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives
Provide analytical and reporting on a monthly basis and upon request
Education and Experience Required :
Bachelor's (undergraduate) degree or equivalent experience
5+ years of experience in similar roles or businesses
Worked with competing priorities and managed multiple tasks
Worked on self-directed activities with minimal supervision
Possesses a sense of urgency with ability to stay focused on goals and objectives
Comprehensive understanding of services portfolios and contract types
Demonstrated problem-solving ability
Strong Teamwork, partnering skills and relationship building
Knowledge and Skills Required :
Fluent in English (written & oral). French, German & Spanish an asset
QAD & Service Now (SNOW) knowledge preferred
Demonstrated analytical skills and strong process orientation
Critical attention to detail
Excellent communication skills, with ability to build and maintain strong internal / external relationships
Process Management & Transformation : Identifies process short-comings and works with others to improve or transform processes
Problem Solving : Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Change Management : Develops methods for supporting innovation / change across the organization
Skills also include strong communications, teamwork, leadership, ability to work autonomously, tolerance of ambiguity, analytical & critical thinking, ability to influence and persuade, decision-making / problem solving, and flexibility, creativity, initiative, interpersonal, and presentation skills