Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service Desk Technician you'll be a problem-solver, device & software technician and more, all these, while being positive and professional.
And you'll also be a hero when you solve our customer's challenges.
Join our team in #TIMISOARA #ROMANIA !
2nd level IT support for our client employees by providing support to end-users and will interface with a L1 service desk team to achieve deliverables supporting the end-users (90% back office activity and 10% to support L1 in case of peak of activity)
Provide detailed and precise information to support teams and to L1 team
Identifying, handling and solving the requests
Conduct diagnosis and solve or escalate incidents to the right departments
Monitor servers and services, Managing alerts : Promptly apply documented fix or escalate to dedicated support team
Specific Software, (OS W10, Office 365, Active Directory, Software Center, Teams, Citrix, )
Mobility (iPhone and iPad troubleshooting)
Networking (LAN, WiFi and VPN)
Spoken languages : FR B2 and EN B2
Previous service desk, onsite support and / or customer care experience
Technical Background and general knowledge of computer terminology
Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
Energetic, enthusiastic, highly motivated and organized individual
A strong emphasis is placed on providing a timely resolution to support requests.
Availability to work in day shifts : 9h-18h / 11h-20h