Job Summary :
Perform analysis of administrative activities for defining the specifications that meet the customer configuration needs.
Collaborate on a daily basis with the Swiss client via the ticketing tool, with 3rd parties and with Payroll specialist in Tunis.
Coordinate services by procedures and policies; monitoring administrative tasks according to the contract; maintaining the level of services done until now.
In this respect, he / she must carry out the following actions :
Process data from client payroll-files to register for social security or tax the entries, leavers and other mutations with online tools from AVS etc.
Being the contact point for 3rd parties like AVS, Pension Fund, tax authorities and other in languages French / German and English
Register employees for cases like maternity leave, military leave, family allowance, accidents and sickness and unemployment form
Provide feedback to clients regarding open requests
Offer the best level of Service to Customers
Maintain, develop and optimize standard operating procedures
Work on automation regarding processes / services
Join meetings with the client by calls or onsite
Reports & Performance Metrics :
On time delivery of assigned client, tasks.
Quality control reports
E LEARNING ON ADP COMMUNICATION TOOLS - SPM, TRANSFER BOX,SIEBEL,MEDALIA,WEB EX
Knowledge and Skill Requirements :
An understanding of the client's trade, business and organization - Business administration and human resources
Good interpersonal skills
Good oral and written communication skills
French minimum B2 level,
English minimum B2 level
German, Italian is a plus
Analytical skills and ability to summarize
Dynamic and responsive