Looking for an engaging new job that gives you a lot of flexibility? Become an ambassador for one of the World's most famous Brands Formula 1!
We are currently looking for a DUTCH speaking Customer service representative to work in our F1TV team.
As an F1 Customer Service Rep, you will be representing one of world’s premier brands and most exciting products, so you have to be very charismatic, love talking to people and helping them out.
Last but not least, you should be passionate about delivering outstanding customer service!
The overall responsibility will be to receive Inbound calls, handle chats and e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction.
Excellent language skills C1 level is preferable - both Dutch and English ;
Experience working in the customer service field is not mandatory, but it’s a plus;
Positive attitude, charismatic, highly empathetic;
Good command of computer skills;
Flexibility needed - during the race weekend the working hours may vary depending on the location of the race;
Responsibilities and Duties
Deals directly with customers by answering tickets : chat / emails / calls
Responds promptly to customer inquiries and complaints and resolves them accordingly;
Processes orders, forms, applications and requests;
Meets the Quality and Productivity standards;
Records details of inquiries, comments, complaints and actions taken;
Compensations & Benefits
Competitive base salary
Friendly working schedule
The company is based in Bucharest, but currently the entire team is working remotely.