Order Fulfillment Analyst
Hewlett Packard Enterprise Development LP
Bucharest, Romania
2 zile în urmă

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

At Hewlett Packard Enterprise, we don't just believe in the power of technology, we believe in the power of people when technology works for them.

We believe in applying new thinking and ideas to improve the way our customers live and work.Learning does not only happen through training.

Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.

You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a reverse mentoring program which allows us to share our knowledge and strengths across our multi-generation workforce.

The Order Fulfillment Analyst works within a multicultural and fast-moving business environment, supporting HPE’s Customers / Partners and internal stakeholders, within the areas of Open Order Fulfillment.

He / she is located in a central team and has a wide variety of responsibilities :

  • Manages the Open Order Report to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
  • Uses tools (i.e. SAP / S4, OSS / OSV, SFDC, etc) daily and acts accordingly
  • Provide backlog analysis and summary report to stakeholders recurrently
  • Manages exceptions and special requests in the area of OM&C
  • Coordinates customer’s change requests
  • Ensures all orders are invoiced and closed in the systems
  • Minimizes field inventory through constant analysis of the justification of each case
  • The Order Fulfillment Analyst is the main point of Care and Supply Chain teams regarding orders in progress.
  • Provides consultancy and guidance to Care teams on the Open Order Management cycle and associated processes
  • Communicates internally with Care, Supply Chain, Logistics, Contract department, Order Fulfillment India, Revenue Assessment, eCPQ
  • Provide proactive status updates via SharePoint, on all orders not meeting SLA
  • Ensures all SFDC tickets are acknowledged within 4 hours
  • Ensures Care teams are always informed on any operational issues within the account
  • Manages the daily interaction with the Order Fulfillment India, finds solutions to queries and issues raised and provides coaching and training as needed
  • Owns order priority process and performs changes in SAP / S4
  • Ensures that the OM escalation process is properly and efficiently followed at all times
  • Provides clear and proactive communication on escalation status to internal stakeholders
  • Escalates at appropriate point any operational recurring issues (IT issues, etc.)
  • Helps maximizing the revenue on the accounts throughout quarters by collaborating with all involved stakeholders
  • ensures proper backup and handover during vacation and other absence
  • contributes to projects on demand
  • participates and contributes to various initiatives driven at organization / site level (e.g. ERG such as : CSR, Wellness, Social Committee, etc.)
  • degree level education
  • experience in customer interaction
  • experience in working with multiple countries / sub- regions at a high level of complexity
  • fluency in English
  • fluency in supported country’s language where applicable
  • medium / advanced Microsoft Office tools knowledge
  • Customer oriented
  • Team spirit
  • Flexibility and adaptability
  • Potential to develop strong analytical skills and problem solving
  • Communication and influencing skills
  • Ability to work and multitask under pressure
  • Meet agreed deadlines for action
  • Deliver quality outputs
  • Able to work independent with limited external help
  • Oriented towards continuous improvement
  • Ability to prioritize workload, and manage a high volume of work with accuracy
  • HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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