Order Management - Senior Process Associate - French
Bucuresti, Romania
1 zi în urmă

Interaction :

  • Works with end customer and internal departments of the customers
  • Works with Ops leads and customers to design, implement and drive Value Generating VG roadmaps;
  • Activity :

  • Processing SAP orders for :
  • o Orders confirmation

    o Supply confirmation

    o Third party vendors

    o Reporting

  • Offering information to customers via e-mails;
  • Updating the system regarding clients, supplies, pricing;
  • Maintaining relations with logistics partners and informing customers regarding availability and deliveries;
  • Creating purchase orders (POs) for the third party orders;
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient;
  • Preparing the relevant documents for the orders (export, transport, customs, ensurance);
  • Meets / Adheres to Contractual Metrics
  • Ensures required information is entered into central database pertaining to customer enquiries.
  • Adheres to client's (Intel) defined processes & procedures and company policies
  • Create FAQs for inclusion in the Intel knowledgebase or posting externally to assist with customer education or internal support for contact center agents.
  • Flags up personal training requirements to Team Lead
  • Suggest and implement process improvement ideas using the LEAN methodology and tools;
  • Successfully completes the License To Operate (LTO) and passes the process knowledge test (PKT) on a monthly basis;
  • Provides assistance to new colleagues whenever possible;
  • Assist the process trainer(s) and the management team in the update process of any process related SOPs.
  • Answers queries, requests and complaints though inbound / outbound calls, emails / web cases / chats, depending on customer requirements, as per the service levels agreed in terms of response time;

  • Successfully graduating the training plan attached to the position and the tasks;
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
  • Updating the working procedures periodically;
  • Qualifications we seek in you!

    Minimum qualifications

  • Accounting knowledge intermediate level;
  • Relevant work experience
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
  • Ability to work under time pressure.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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