Invoice to Cash Architect - Domain Trainee - Italian
Genpact
Bucuresti, Romania
3 zile în urmă

Responsibilities

  • Ensures that the process activities are carried-out in accordance with the solution cooperated with the customer in the Design and Transition phase;
  • Ensures that the performance objectives (critical metrics) / process delivery time (SLAs) set under the contract are fulfilled;
  • Carries out transformation initiatives and projects to deliver financial and efficiency benefits to customer in accordance with the contractual clauses concluded with the client;
  • Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies;
  • Deliver contractually committed productivity;
  • Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO);
  • Presents the performance indicators in the operational reviews meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma;
  • Ensures that all team members are aware of the contractual performance indicators (KPIs) / delivery time (SLAs) and of the level of the encouraged performance output;
  • Conducts team huddles to communicate the information regarding to the process priorities;
  • Coordinates and ensures the creation of the Standard Operating Procedures for the processes handled, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive and explained in a logical manner, tailored to the process needs.

  • Successfully finalizing of the training plan related to the role hold and tasks;
  • Providing training and preparing other team members with regards to the daily tasks whenever it is necessary or requested by the manager;
  • Periodically updating of the working procedures;
  • Developing implementation activities of new systems / applicable tools to the processes in scope;
  • Monitors the team performance daily and ensures that individual and team objectives are met while following the established standards

  • Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder;
  • Participates in the selection of team members for different roles by assessing their process experience / knowledge;
  • Keeps a close collaboration with its homologous Pathfinders and Front Runners in order to be informed about the process related issues / initiatives or human resources that may have an impact on the customer;
  • Carries out the onboarding / off boarding activities for the team members within the customer’s system;
  • Participates to the external governance established with the internal partners related to process;
  • Participates to different projects, initiatives within Genpact.

    Qualifications

    Minimum qualifications

    University graduate

    Very good knowledge of Italian, min. C1

    Very good knowledge of English

    Good MS Office (especially MS Excel) knowledge

    Analytical thinking and ability to learn fast

    Previous experience in Collection process and in innovating processes transformation initiatives and increasing efficiency

    Exposure to transformation and productivity initiatives

    Relevant experience in coordinating teams

    Preferred qualifications

    Personal culture and ability to deal with the client properly

    High motivation and willingness to learn

    Ability to work under time pressure and multiple tasks / deliverables

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional trainings and great career development opportunities

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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