Application Deadline : 27.10.2020
Job Purpose :
To provide excellent customer service to Regional (and Cluster) Centres of Expertise, HRBPs, Line Managers and employees through effective execution of performance, L&D and talent management processes.
Key Accountabilities :
Operationalise annual review process and execute the system set-up of talent and performance calibration accurately
Operationalise annual talent cycle (collate and prepare structured base material for talent meetings, provide non-standard reports and ad-hoc analysis to support HRBPs)
Run and distribute progress reports to the relevant audiences in a timely manner
Create and maintain training events and sessions to ensure up to date training programme information is available to users (communication with facilitators, enrolling and notifying delegates, compiling and maintaining delegate lists and dealing with delegate queries)
Maintains and activates competency / capability frameworks and assessment tools
Collate and share programme evaluation feedback with CoE
Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures
Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
Identifies opportunities to improve specialist services and processes and escalates appropriately
Knowledge, Skills and Experience :
Experience of performance and L&D processes
Competent user of MS Office and experience of using LMS
Strong analytical skills and attention to detail
Self-motivated with excellent planning, administrative and organisational skills
Outstanding communication skills and cultural awareness
Proven ability to work as part of a team
British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.
We are proud that we are consistently among the top 5 companies on the London Stock Exchange.
Our portfolio includes our world-famous Global Drive Brands Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.
Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes.
Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.