This role can be based in any country / city across EMEA
Account and Communications Digital Coordinator
Reports to Workplace Experience Manager and supports the Account and Client Team, assisting on a variety of tasks to aid smooth running execution of account coordination and client communications activities.
Uses digital content management, web publishing and other digital communications software to help update and maintain the company's internal communications platforms (e.
g. SharePoint, Yammer, ServiceNow).
Assists in the co-ordination and development of internal and / or external communication materials (newsletters, internet / intranet pages, etc) and events, broadening knowledge and further developing skills.
Acts as a liaison to external client communications department and may assist in providing communication consultation to internal departments
Manage the communications content management schedule for all client and internal comms channels.
Manage / Assist with production and distribution of the Workplace Team bi-weekly newsletter including creating and uploading articles / images and following up with contributors
Help to develop, curate, and promote content on Client & Account communications platform. Fources content as assigned, in a timely manner.
Creation, development, and publication of digital and social media content
Film Shoot and edit photos and short videos which can be shared on the organisations digital platforms, social media etc
Design and create content including combinations of photography, video, animations, icons / emojis, memes and the written word to create compelling, sharable content for customers and the community
Manage content and publishing to internal comms channels including but not limited to, Intranet, Yammer, internal comms tools, manage internal real estate comms images and digital content library
Coordinate organising internal communications events - virtual and in person
Liaise with the Client Branding Team To brief campaign branding and artwork for communication campaigns
Draw on a mix of a historical / current events, social context, and current trends to develop and maintain an ongoing flow of fun and relatable content that can be repurposed across multiple digital properties
Capture customer success stories and collect feedback through face-to-face interviews, information sessions, consumer surveys, and regular community face-to-face interactions
Working within the GWS EMEA Digital & Technology / Account team and acting as advocate and single point of contact for account technology coordination, supervision, administration and issue resolution.
The liaison between the business, the account and the digital & technology teams.
Provide support to account team via demo’s, meetings and advice to the client
Strive for Excellence and regularly review performance (self and account) to achieve a high level of client satisfaction
Proven digital and visual design skills
Support and coordinate team engagement initiatives and activities
Understand and translate business requirements and demands into the appropriate initiatives
A capable individual with a high level of emotional intelligence, able to balance the needs of long-term strategic work with fast-moving tactical work
Comfortable running multiple projects at once
Highly organized, ensuring that our channels deliver a regular flow and mix of high-quality content
A good, intuitive coach, able to adapt their technique and use objective feedback to enable others to stretch and develop
A consummate relationship-builder, creating useful networks across the business.
Bachelor's Degree (BA / BS) in Communications or Digital Marketing or a related discipline from 4- year college or university.
A minimum of 3 years of exp in digital content development
Proficient in content creation (video, animations, graphics) and publishing across all major social media platforms and familiar with a variety of online marketing concepts, best practices, and procedures.
Excellent writing and presentation skills
Positive can do’ attitude
Flexible responsive style of working
Advanced Skills in MS Suite, Adobe, Canva
Active LinkedIn profile
Strong technology acumen ability to quickly adapt to new systems and software
Have a keen eye for a story and know the best way to tell it
Be an outstanding writer and communications aficionado with extensive editorial experience
Understand internal digital channels and tools; ideally SharePoint, Yammer or Poppulo
Be able to influence and challenge senior stakeholders constructively
Be passionate about great journalism and content creation for diverse audiences
Be curious about our industry, clients, and people so you can deliver stories and in-depth opinion pieces alongside a regular drum beat of topical news provided by our Business Partners
Understand the importance of feedback and metrics to bring insight to our content proposition
Know how to get the best from others; if you haven’t managed others already, you should have a desire to do so.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE : CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue).
The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management;
property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales;
mortgage services and development services. Please visit our website at .