As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. NYSE : EGHT is to transform the future of business communications.
The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook.The UX & Product Design team is the driving force behind the design and usability of 8x8’s Communication Platform.
We are a creative, collaborative, and fun. We care deeply about each member’s professional growth and development. Here is your opportunity to have a real impact with real end users of our products across the globe.
As part of the UX & Product Design team, you will help define the future of communication applications & services.As User Researcher you will be responsible for running remote moderated and un-moderated qualitative and quantitative research studies, analyzing results and presenting findings.
The right candidate should be comfortable working in a fast-paced environment and managing multiple projects. As our ideal candidate you will have deep empathy for users with a relentless determination to do what is right for them, uncovering their motivations, behaviours and the challenges they face.
You have excellent observational and analytical skills, being able to draw on a large toolkit of both quantitative and qualitative research methodologies.
You will have had success collaborating with cross functional teams evangelizing research findings to make insights actionable to drive product strategy and design for both new and existing products.
Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
Execute qualitative and quantitative UX research throughout the design and development lifecycle, from early strategic direction through post-release validation
Use a wide range of research methods, including ethnography / field research, participatory design, journey lines, interviews, concept testing, surveys, diary studies, usability studies, data analytics
Collaborate with broader departments including product managers, designers, engineering, documentation and analytics to create research proposals through understanding the business needs, research goals and target customers
Identify and prioritize actionable results based on research. Communicate research findings and ensure the insights are translated into actionable direction through presentations, posters, graphics, displays, workshops, wireframes, etc
Apply usability heuristics and knowledge of current design best practices to evaluate new and existing features and offer viable suggestions for improvements
Lead design-thinking and other workshops to continually increase customer empathy across the broader organization
Provide expert reviews and drive the creation and adoption of new research methods and tools
Share research expertise and knowledge with others, and encourage the wider team to actively participate in UX Research, to improve organisational capability and challenge team thinking
You might have opportunities for working on projects requiring low-fidelity prototypes, heuristic reviews, web analytics, data mining, card sorting
Bachelor’s or Master’s degree in the area of Cognitive, Behavioral, Experimental or Industrial Psychology, Human Factors, or Human-Computer Interaction and / or comparable certifications and experience
Considerable knowledge and hands-on know-how in planning and execution of a wide range of qualitative and quantitative research methods / techniques (usability testing, A / B testing, ethnography, contextual enquiry, user personas, journey mapping, surveys, competitor analysis, statistical analysis) and ability to come up with creative research solutions as needed
Outstanding interpersonal skills in conducting live / field interviews, as well as remote user studies
Fluency in user-centered design best practices, as well as knowledge of usability principles and techniques
Expertise with data analysis and how to meaningfully convey research findings / insights into actionable recommendations and visualizations
Excellent communication, presentation and persuasion skills with cross-functional teams and stakeholders; experience working in a collaborative environment
Experience of using and managing the use of online research tools e.g. unmoderated remote testing, online surveys
Ability to run prototype testing using tools like InVision, Figma
Strong track record of research results impacting product strategy and development
A self-starter. Able to work pragmatically in an extremely fast-paced environment
Working at 8x8 :
Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
Inclusive, supportive and collaborative culture yet with a winning mentality
Encouragement and environment to make a difference
Fun check out our Instagram posts in the UK, Romania and the US, the smiles are real
Deep passion for doing the best for our customers,