Call Center Advisor
Bucharest HO, Bucharest, Romania
1 zi în urmă
  • To answer to general inquiries about company and its services by telephone in a professional manner.
  • To establish and maintain excellent relationship with customers in order to ensure that the best quality service is offered.
  • To record, complete and correct booking details, in order to generate revenue and ensure prompt, effective service levels are maintained.
  • To deal courteously with customer queries and complaints.
  • To provide telephone trace requests from customers and other DHL stations.
  • To promote a high sales initiative in order to increase country business acquisition.
  • To provide accurate information regarding export and import clearance procedures.
  • Sales Oriented person
  • Good communication skills
  • Very good Customer Orientation
  • Ability to work under pressure
  • Very good level of English
  • Good PC skills
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