Our client is a world-leading gas and engineering company with headquarters in Munich, Germany. They are operating in more than 100 countries, with over 65.
000 employees worldwide. The company has Shared Services Centers in Manila, Porto and Timisoara and provides various services in an array of fields, such as : industry, medicine, food industry, equipment and other services.
Value for data accuracy is important, as you ensure the maintenance of Master Data Management- covering Customer Master Data, Contract Management, Pricing Master and Invoicing.
Key attention to details is essential in maintaining rigurous and up-to-date information of the Master Data that defines the trading relationship of each customer to the business
The drive to deliver excellent results and a customer focus attitude is essential in promoting Customer Experience by identifying / solving customer queries that impact the performance of the business
Ensuring that the data received from the customers is accurately and timely maintained
Personal interactions in the front-line of the business help ensure customer's loyalty to the brand and enhance Customer Experience
Maintaining a high-quality service delivery within time frame or service level agreements (SLA), while acting as ambassador of process standardization -
to adhere in the organization's policies and procedures and internal controls and best practices
Fostering a collaborative working relationship with country and regional business partners. At the same time, make a difference as you directly interact with the company's customers
Work within a dynamic team of peers and benefit from our comprehensive Onboarding and Mentoring program. As we help you grow, you will have the opportunity to drive your own career within the company
Minimum experience in billing, accounting, customer service, or related roles, would be an advantage
English- medium level / B2
MS Excel knowledge, SAP knowledge would be preferential
Ability to work efficiently in a fast-paced, process-driven environment
Passionate to work in a team and in a multi-cultural environment, across multiple countries
Customer focused, analytical, detailed oriented and excellent problem solving skills
Ability to communicate with customers and business partners and within the company's Finance and Business community with a good English communication, both written and verbal skills