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Partner Assistance Specialist - Russian-21000FMEApplicants are required to read, write, and speak the following languages : English, Russian
Work schedule : 8AM - 5PM
The primary role of the Partner Assistance team is to assist Oracle Partners in accelerating the Oracle Cloud Growth within the Oracle Partner program, by helping them move faster to the next stage of their Partner lifecycle with Oracle as well as voice their concerns.
With the implementation of the Tiers model, we are making sure to streamline and simplify partner engagement by splitting roles and responsibilities amongst Partner Assistance representatives.
Tier 1 Partner Assistance representatives are to assist partners by providing quick and easy to follow instructions, respond to how-to questions, use templates and knowledge articles to guide partners in solving their queries even from first reply.
Tier 2 Subject Matter Experts will be handling partner specific questions pertaining to lifecycle element, perform in depth troubleshooting steps, research and resolve directly with partners including manual processing where required, answer Oracle internal training communication channels.
This role will fill in a Tier 1 Partner Assistance gap in Bucharest morning shift, with the required Qualifications below :
90% for each solved inquiry, through Process & Troubleshooting knowledge, by taking full ownership, courtesy, customer orientation and needed language skills
Detailed Description and Job Requirements
Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Interacts with customers prior to and / or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
Focus of work can be in pre-sale or post-sale or both.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
trainees, interns. Entry level position. Prefer 0-2 years of experience and good communication skills.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Regular Employee Hire