Job Description Summary
ABOUT US I WHO WE ARE
The General Electric Company (GE) is an American multinational company operating for more than 125 years. GE has long been a global leader in Healthcare, Power, Renewable Energy, and Aviation.
Today, GE also leads in delivering solutions across Additive Manufacturing, materials science and data analytics.
Our People Operations is an HR process and administration organization. We are consolidating and delivering HR services for our different GE Businesses (eg Power, Renewable Energy, Aviation and Healthcare) for different European countries.
Our HR service portfolio is covering among others : Employee onboarding, - offboarding, Payroll, Personnel administration, Benefit administration, Employee query handling.
We are dedicated to best class employee experience and make our Employees and HR community’s life easier by continuously looking for improvement and simplification opportunities in their moments that matter.
WE COUNT ON YOU TO :
You will be participating in one of the dedicated HR process where you will be handling Employee / HR queries and being involved in projects of improving / simplifying your respective process responsibilities.
You will work closely with respective HR business partners for dedicated GE Business / Location and cooperating with Senior experts / owners of your responsible HR service process.
As an Associate you will be :
Guiding employees through their lifecycle / onboading / offboarding moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems.
Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
Creating respective documents that support the regulations of the country-specific legal environment
Ensuring excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
Answering / and delivering service through a ticketing system
Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements (we are keen advocate of Lean methodology when changing our processes for the better)
WE NEED YOU TO HAVE :
Fully professional Romanian and English language knowledge both verbal and written
Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
Previous experience (minimum 1 year) in any Service Delivery center support or HR Contact / Service Centre or HR administration type of job is preferable
Ability to identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities
OUR PEOPLE LIKE TO WORK WITH US :
Flexibility is key to success for us, many of our people work flexibly in many ways (part-time, full home office work)
We love hybrid working : flexibility working from home and the office is given
Your ideas and insights will always be welcome : we love to hear your voice whether it is about process improvement or overall ideas how we could do better
We are committed to fostering an inclusive culture , where everyone feels accountable and empowered to do their best work because they feel accepted, respected, and appreciated
We offer opportunity to excel your knowledge about HR regulations and legal standards of the supported country, and learn and practice leading methodology of Lean with close up encounters of Kaizen events
Relocation Assistance Provided : No