At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.
What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.
Some people call it an obsession, we call it a way of life.
At Hewlett Packard Enterprise, we don't just believe in the power of technology, we believe in the power of people when technology works for them.
We believe in applying new thinking and ideas to improve the way our customers live and work.Learning does not only happen through training.
Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.
You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a reverse mentoring program which allows us to share our knowledge and strengths across our multi-generation workforce.
The Order Fulfillment Analyst works within a multicultural and fast-moving business environment, supporting HPE’s Customers / Partners and internal stakeholders, within the areas of Open Order Fulfillment.
He / she is located in a central team and has a wide variety of responsibilities :
Manages the Open Order Report to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
Uses tools (i.e. SAP / S4, OSS / OSV, SFDC, etc) daily and acts accordingly
Provide backlog analysis and summary report to stakeholders recurrently
Manages exceptions and special requests in the area of OM&C
Coordinates customer’s change requests
Ensures all orders are invoiced and closed in the systems
Minimizes field inventory through constant analysis of the justification of each case
The Order Fulfillment Analyst is the main point of Care and Supply Chain teams regarding orders in progress.
Provides consultancy and guidance to Care teams on the Open Order Management cycle and associated processes
Communicates internally with Care, Supply Chain, Logistics, Contract department, Order Fulfillment India, Revenue Assessment, eCPQ
Provide proactive status updates via SharePoint, on all orders not meeting SLA
Ensures all SFDC tickets are acknowledged within 4 hours
Ensures Care teams are always informed on any operational issues within the account
Manages the daily interaction with the Order Fulfillment India, finds solutions to queries and issues raised and provides coaching and training as needed
Owns order priority process and performs changes in SAP / S4
Ensures that the OM escalation process is properly and efficiently followed at all times
Provides clear and proactive communication on escalation status to internal stakeholders
Escalates at appropriate point any operational recurring issues (IT issues, etc.)
Helps maximizing the revenue on the accounts throughout quarters by collaborating with all involved stakeholders
ensures proper backup and handover during vacation and other absence
contributes to projects on demand
participates and contributes to various initiatives driven at organization / site level (e.g. ERG such as : CSR, Wellness, Social Committee, etc.)
degree level education
experience in customer interaction
experience in working with multiple countries / sub- regions at a high level of complexity
fluency in English
fluency in supported country’s language where applicable
medium / advanced Microsoft Office tools knowledge
Flexibility and adaptability
Potential to develop strong analytical skills and problem solving
Communication and influencing skills
Ability to work and multitask under pressure
Meet agreed deadlines for action
Deliver quality outputs
Able to work independent with limited external help
Oriented towards continuous improvement
Ability to prioritize workload, and manage a high volume of work with accuracy
HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status