RAN Engineer / Senior Engineer
eTeam UK
Timisoara, RO
1 zi în urmă

Role : RAN Engineer / Senior Engineer

Duration : Permanent

Location : Timisoara, Romania

Responsibilities :

  • 24*7 Alarm monitoring of RAN elements.
  • Ticket creation, resolving, and closing incident records.
  • Escalate critical / major incidents based on escalation matrix with all stakeholders.
  • Diagnosis of all minor, major and critical alarms.
  • Advance Troubleshooting of complex faults
  • Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.
  • Identify new scenarios for Troubleshooting and automation to increase resolution rate.
  • Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
  • Co-ordinate with BO, FLM and 3rd Party vendor.
  • Co-ordinate with SOC team for the tickets raised by Client SOC for service and performance alarms
  • As a part of Change Management, do pre / post health checks and co-ordinate with change management and respective stake holder
  • Raise Problem Ticket for recurring faults and where RCA is not available.
  • Resolve the tickets and incidents by analysis and identification techniques
  • Responding to an alarm notification to evaluate the impact of the alarm.
  • Writing guidelines for handling know faults, standard operating procedures for L1 Engineers
  • Skill And Knowledge :

  • 4+ years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations
  • Bachelor's Degree in Telecommunication Engineering
  • Experience in multivendor equipment like Nokia, Huawei, and Ericsson RAN equipment.
  • 3G / LTE RAN (EnB, RNC, SEG-W) Network.
  • Good understanding of Call flows of 2G / 3G and LTE.
  • Air Interface and Radio Technology.
  • Have fundamental knowledge in SLA and KPI of 2G,3G and 4G network
  • Experience working in 24X7 shift operations.
  • Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
  • English speaking skills with C1 band.
  • Should have experience to provide Level 1 fault management support, executing changes in the network
  • German speaking skills with B1 / B2 competency
  • English writing and speaking skills
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