Support Operations Data Analyst
Bucharest, Bucharest, Romania
3 zile în urmă
Job Description

Do you want to be a part of a growing and energetic startup with a product spanning 190 countries? Tradeshift is disrupting the enterprise software space in a big way. B2B has entered the Platform Era and we are leading the charge! Tradeshift connects companies of all sizes and provides them with the platform, network, and tools needed to develop apps and communicate in real-time. We are redefining an enterprise space that has seen little change in many years.

This is a dual role where your primary focus will be on data and your secondary focus will be on software development. You  are an Analyst with experience in basic development or  a PHP developer who has a keen interest in data. Whatever you are, you are willing to learn the other side. Data is mission critical in a support organization, it drives process implementation and improvements, customer conversations, product feedback, internal development and more. You will work directly with the different support teams and across our peer departments at Tradeshift and report into our Support Engineering Manager.

Support Operations Team

We are the team that supports the Customer Support teams. We cover the grey areas and make sure that the organization is scalable. We are looking for people who are inherently curious, not afraid of challenges and are ready to do what is needed to ensure our users are enabled to succeed. We believe in empowerment and ownership by every member of our team. Each individual is autonomous, but expected to be present in the interest of our users and the platform.  

What you will be doing:

  • Build and own our data, dashboards and reports. Understand our data, make sure that it is accurate and provide insights into it

  • Provide data driven input and participation in different projects

  • Take stakeholder communication and build for those stakeholders, either tooling or reporting

  • Analyse all support related data within our department and connect those with different data points from peer departments

  • Create framework and methodology for gathering data and analysis

  • Building tools for the Support organization that make us scalable and more efficient. 

  • Contributing to maintenance and expansion of our support infrastructure


About you:

  • 3+ years experience in SaaS based Support Operations

  • Optimally, you have some experience in PHP or another programming language

  • Passion for data and analytics

  • Jack of all trades and you just want to see stuff get done

  • Works well independently and you take a lot of initiative

  • Curious and creative

  • Strong prioritization and collaboration skills

  • Bright and eager to learn. You are not afraid of change or to learn new things. 

  • Cross-functional superstar. You’re committed to working together to make our products world-class and customer-centric solution

  • Customer-centric at your core. You’re devoted to ensuring our customers’ success and adoption of our products and advocate for customers’ needs

  • Excellent communication skills, highly refined interpersonal skills

  • Optimally you have a Bachelor's degree in Business, MIS or Computer Science

Additional Information

Our Bucharest office is full of “rebels” - people who like to challenge the status quo. We’re a fun group always looking for ways to make an impact and we enjoy the freedom and autonomy we are allowed in our jobs. 

Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Ambitious international startup, and agile environment in Bucharest, Romania
  • Competitive compensation package
  • Career and professional development opportunities (workshops, trainings etc.)
  • Trips to design-camps for working with and learning from professionals in other countries
  • Flexible work hours
  • Company laptop provided
  • Medical Subscription
  • Meal tickets of 15 lei value for each working day
  • Free drinks & snacks daily, fresh fruits every Monday and Wednesday
  • Safe outdoor bike parking spot
  • Access to Bookster
  • Friendly and relaxed working atmosphere
  • Relaxing spots, games - ping pong, board games
  • Fun team-bonding events such as Team Camps, Hack-a-thons, Game & Field Days,
  • Welcome Breakfast, Happy Hours, Birthdays Celebrations and more!
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