The Business Analyst, HR (please note that the internal job title is : Lead, Business Analyst, HR) responsibilities :
Participate and lead business analysis activities for corporate projects to enable global strategic technology programs and projects.
Participate and lead business analysis activities for Corporate Functions projects to enable planning and execution of internal / external timely access to information / content
Work with other business functions at Global, Regional and Affiliate levels to drive the utilization of core data via integration;
a guide to ensure solution design is in line with the company’s technology governance.
Work closely with the regional OneSource (Shared Services division), IT office hub leads, affiliates, regional leads, and IT Corporate Support teams to manage support and enhancements.
Work closely with Regional / Affiliate Corporate Functions teams / leads, and IT Corporate Support teams to manage support and enhancements for our internal / external communications, portal, and other business platforms' key lines.
Manage IT applications controls as required for audit, compliance and regulations, including localization specific requirements and evidence collection working with other IT and business teams as appropriate.
Ensure IT applications solutions and operational processes meet compliance standards for ELC corporate policies, PCI, and other security and IT Risk Management & Compliance guidelines
Participate in annual project and budget planning in both IT and Corporate Functions business areas as directed
Participate in project delivery for a wide range of digital, data, enterprise and corporate-specific technologies
Able to understand technical concepts and deepen understanding through continuous self-learning
Works in close collaboration with internal technology teams & PMO and external vendor partners.
Participate in strategy, portfolio and budget planning as needed
Determining system efficiency and functionality by liaising with internal departments and end-users.
Responsible for leading and managing all aspects of business analysis from discovery through successful delivery implementation for one or more Corporate Functions areas
Share Global, Regional and Affiliate Corporate Functions initiatives, trends and direction with IT management and Global Corporate Functions IT teams to provide transparency and to ensure alignment.
Proactively communicate and collaborate closely with leadership and business stakeholders to effectively understand business issues, challenges and opportunities and then details a digital solution approach best fit to the needs of the users and the company
Obtain requirements using interviews, research, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Builds and deepens trusted partner relationships with both business and technology teams across multiple offices and remote locations.
Successfully navigates initiatives with global reach, numerous stakeholders and localized functionality and language by geography.
A proactive and excellent communicator with networking and stakeholder management skills that can influence across departments, peers, teams, internal clients and vendors
Projects openness, leadership and understanding alongside the ability to establish credibility, trust and decisions
Expert client service and organizational skills, with attention to detail and a strong facilitator of team and business meetings
Able to prepare and delivers informative, insightful and concise executive-level presentations and reporting.
Broad global knowledge of Corporate Functions' business processes area and requirements with management surrounding the processes;
HR technology expertise is a plus.
Strong expertise in several enterprise-wide systems, employee portals and corporate platforms; global retail / omni platforms experience is a plus.
Skilled in navigating the complexities of digital transformation in a large global organization; maintain accountability of overall IT deliverables and ensure quality execution performance from respective IT teams
Expertise and experience in a wide range of information technology skills
Strong analytical and project management skills in conjunction with managing and prioritising multiple projects, setting expectations, and managing target dates.
Skilled in time and project management on technology programs and projects.
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed
Create and maintain effective technical documentation and portfolio
Skilled in business analysis for technology programs, projects and operations
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Demonstrates creative thinking beyond the boundaries of existing industry practices and client mindsets in proactively seeking problem resolution with a high level of confidence and analytical skills to determine appropriate solutions to business requirements.
Excellent communication skills, both oral and written in local language as well as English, with the ability to communicate tactfully and professionally & be able to communicate at all levels, global, region & functional COE teams
Good vendor management skills to drive deliveries from vendors and partners while maintaining effective professional rapport.
Establish and maintain relationships with third parties / vendors as needed
High level of adaptability, ability to learn, ability to impact, and tolerance for challenging situations; strong negotiation & influencing skills to align others towards a vision / plan
Self-starter demonstrating a sense of urgency with ability to think strategically and to work independently
Strong knowledge of ITIL best practices within the Systems Development Lifecycle, Release Management, Problem Management and other key processes.