Credit & Collection Subject Matter Expert
Cluj, Cluj
1 zi în urmă

Description :

As C&C Subject Matter Expert in our Financial Shared Service, you will act as C&C Process Business Owner and you will be responsible for providing support, analysis, and research into complex problems and processes relating to the C&C Function and you will use your in dept C&C knowledge to coach and mentor existing C&C team member.

In this role you will need C&C domain skills, excellent project managements skills, a process improvement mindset, ability to listen and address specific problems, articulate solution and coordinate different project implications.

In this role you will :

  • Apply technical principles, theories, and concepts to contribute to the development and improvement of Credit & Collection processes;
  • Identify opportunities to provide improved productivity and reduce costs; Make suggestions with respect to system enhancements and process improvements;
  • Together with C&C Group Manager, you will build the governance and framework for O2C tower and ensures that FSSC team members adhere to the core operating model as defined;
  • Work on complex technical problems and provide solutions which are highly innovative; Respond to C&C inquiries regarding end to end processes;
  • Take the lead in gap analysis that will result in completion of Standard Operating Procedures (SOP) for the new processes brought in FSSC;
  • Be an Individual Contributor, responsible for the analysis and documentation of process and functions within FSSC;
  • Prepare flowcharts and other related reporting packages to track both project deliverables / timelines and key issues;
  • Assist the operations team during training and ramp up phases;
  • Liaise with local Learning & Development teams to facilitate learning, processes improvement / validation and logistical coordination;
  • Provide expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter;
  • Liaise with the Order Management team to identify end to end process improvement opportunities;
  • Develop and train stuff on Oracle functionality and efficient ways to utilize the system;
  • Evaluate system changes and the impact to the closing process;
  • Resolve business issues relating to business rule execution;
  • Review the results of ERP testing.
  • Requirements :

  • Bachelor's Degree in Economics, Finance, Accountancy;
  • Experience of 5-7 years in an SSC or BPO environment, particularly in Financial Accounting Activities. Transition or migration experience is strongly desired;
  • Experience with ERP Systems (Oracle preferred) & Excel;
  • PMP, Lean or Six Sigma qualification / trainings is an advantage;
  • Full O2C experience is an advantage.

  • Language skills : English at advanced;
  • Key competencies :

  • Change agility : you enjoy experiencing and leading change, you view problems as an opportunity for change and improvement;
  • Cultivate Innovation : create new and better ways for the organization to be successful;
  • Drive Engagement : you create a climate where people are motivated to do their best to help the organization achieve its objectives;
  • Communicating Effectively : you expresse ideas clearly and concisely. You disseminate information about decisions, plans, and activities.

  • You are a willing and patient listener and open to feedback;
  • Analysis, Solving Problems and Making Decisions : you make timely decisions; you readily understand complex issues; you create solutions that effectively address problems;
  • Achieving Outcomes / Optimizing Processes, Procedures and Practices : you know what to measure and what not to measure and you never stop thinking about simplification, leverage and integration.

    About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

    Vertiv is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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