Operations provides support for all of Deutsche Bank’s businesses to enable them to deliver transactions and processes to clients.
Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and service centres in locations including Bucharest, Moscow, Pune, Dublin and Cary.
We process payments in excess of a trillion euros across the bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.
A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive.
We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.
The purpose of the Sub-Regional FM Manager is to coordinate the delivery of all Corporate Real Estate Facilities Management (FM) services in a region, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services.
The Sub-Regional FM Manager has accountability for delivering the DB CRES vision and strategy, at a regional level, focusing on achieving consistent operational excellence and client / user satisfaction through industrialisation, price / value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated.
The Sub-Regional FM Manager is accountable for performance outcomes within their assigned work-stream. They will lead their local team providing regional oversight of operations and working closely with Performance Management, Projects and COO colleagues to ensure client satisfaction, achievement of business goals and close management of risk.
The Sub-Regional FM Manager is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors, in conjunction with the Global Facility Services Delivery Co-
ordinator and vendor management colleagues.
The Sub-Regional FM Manager is a senior member of the Service Delivery / Operations professions and will provide thought leadership in Service Delivery / Operations, particularly as it relates to their domain experience.
The Sub-Regional FM Manager will develop strong, trusting relationships with leaders within the business and CRES regional management team while supporting their team members to achieve trusted advisor status.
As a senior member of the CRES Management team they will be a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy and their role in managing and minimising risk, as well as the future direction of the business.
Responsibilities / Tasks
Service Delivery FM Management
Service delivery FM managers will in general provide regional oversight of all portfolio operations and management activities including cleaning services, facility managers, CRES managed security, Tier 1 engineering teams, Moves adds and changes, Health & Safety delivery, strategic occupancy planning, space data management, Building & Fabric Maintenance, Help Desk Management, Pest Control, Waste management including confidential waste, asset management, grounds maintenance, signage management, budgeting commitments for facilities
Local oversight of Facilities Management in support of the Bank’s business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with minimal risk to the Bank’s business operations.
Actively participates in the development of short, medium and long term plans for improving the effectiveness and efficiency of FM service delivery that will generate a significant, positive impact on the business unit's profitability / cost containment objectives and strategic direction.
Drives the implementation of the FM service delivery platform, including development of new solutions, processes, policies and organisational structures / models, ensuring stability of existing operations at all times.
Drives the implementation of innovative business change solutions, including Divisional and DB-wide initiatives. Plays an active role in new product / service development, process and performance improvement initiatives, to deliver industrialised solutions and client optionality.
Actively manages operational performance against agreed financial and non-financial targets for assigned products / services, including benefit of investment initiatives.
Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate.
Produces and manages performance measures against agreed metrics to demonstrate :
Satisfactory FM service delivery
Performance against Key Performance Indicators (KPIs)
Delivery of Service Level Agreements (SLAs)
Key Risk Indicators (KRIs)
Variance reports demonstrating well managed costs against budget
Client satisfaction feedback
Timely submissions that provide clients, colleagues and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.
Promotes programmes and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality consistent with DB Global standards.
Accountable for the local fiscal activities including budgeting, forecasting, savings, expenditure strategies, reporting and audits.
Actively participates with the Regional Service Coordinator in consultation with the Global Facility Services Delivery co-
ordinator for Global fiscal activities.
Participates actively in identifying and cultivating savings opportunities.
Creates an environment where people management and development is the number one priority. Empowers, manages, coaches and mentors direct reports and others in the organisation.
Actively communicates and cascades the business strategy, plans and values at all levels in the organisation driving a high performance culture, enabling effective navigation of the organisation, and supporting efficient decision making.
Drives the achievement of high performance through effective career management of direct reports, providing equitable opportunities, supporting succession planning and talent management processes to ensure continuous development of people capability & delivery of results.
Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity.
Proactively manages tough people decisions to ensure people performance is aligned with organisation imperatives and needs.
Addresses individual performance issues, where necessary, to drive for high performance.
Develops and fosters strong, productive working relationships with clients at a senior level. Builds and maintains a robust understanding of the client’s business strategy, key drivers and current issues to inform the development of product / service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and DB strategic direction.
Develops and fosters strong, productive working relationships with strategic partners, (including the Regional Service Coordinator for his region), and local vendors at a senior level.
Builds and maintains an understanding of the vendor’s business strategy, key drivers and current issues to support close collaboration on product / service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and the Bank’s strategic direction.
Builds and maintains diverse, productive relationships inside and outside the Bank, with partner functions and external partners.
Acts as, or ensures representation on internal decision making forums and external Industry steering groups, ensuring the voice of the Division / Bank is heard and influences change in line with organisational strategy.
Collaborates with colleagues and influences activities to achieve positive outcomes in the interests of the wider business.
Collaborates with Business Partner, Standards and ORM and Portfolio Performance colleagues to perform product / service-
based performance audits and / or control reviews, including performance of strategic partners and local vendors. Works with the wider team to drive out continuous improvement initiatives that deliver both incremental and step change in performance.
Highlights operational, regulatory and other risks to the Global Facility Services Delivery Co-ordinator. Takes ownership for operational resolution and reflects the needs of clients in the prioritisation of immediate and longer term remediation strategies.
Works closely with Regional Service Coordinators, Global Facility Services Delivery Coordinators, and Business Partners to ensure open, clear communication channels with clients at all times.
Vendor Contract Management
Ensures strategic partners and local vendors quality of practice meets contractual requirements.
Actively manages problems and incidents that ensure service partners meet or exceed client expectations.
HSE, Sustainability & Environmental
Drives Corporate Social Responsibility initiatives, promoting a culture of sustainability in the workplace.
Commitment to compliance with health and safety policies and procedures to maintain a positive, healthy, and safe workplace.
Appreciating the strengths, insights and ideas of all individuals and advocating for the value of diversity.
Instigates own personal and professional development needs with the Regional manager based on specific job-related competencies.
GENERAL & PROFESSIONAL QUALIFICATIONS
Educated to degree level or higher (or equivalent) from an accredited college or university (or equivalent)
Facilities Management qualification or equivalent
Occupational Safety & Health qualification
Purchasing & Supply qualification or equivalent
Experience and / or working knowledge of International Organisation for Standardisation (ISO), ANSI standards or similar
SKILLS & TECHNICAL COMPETENCIES
Business awareness and experience
Proven experience in similar senior FM role which includes working knowledge and experience of facilities services such as but not limited to the following :
Cleaning Facility Managers CRES owned Security Moves Adds and Changes ( MAC)
Health and Safety delivery management at a building level
Strategic occupancy planning (this is performed by a separate team in the Americas)
Space data management (Managing Manhattan)
Building and Fabric Maintenance / general building maintenance (excludes engineering but includes painting carpentry, locksmith, carpeting)
Tier 1 Help Desk management
Waste Management (including RECYCLING)
Non-infrastructure asset management (non engineering includes spare furniture, carpet etc))
Grounds maintenance / landscaping / plant maintenance
Signage (office signs ..etc)
Budgets for our portfolio (FCP and operations budget) Confidential waste management and shredding (shredding bins etc)
Proven project management skills
Property management experience
Experienced in undertaking all duties and responsibilities in compliance with the rules and regulations encompassing Equal Opportunities, diversity, sustainability etc
Knowledge of, and how to develop and implement procurement systems, contracts, asset registers, including managing bids and offers and price-quality relationship