IT Area Lead |Customer Engagement&Lending
Bucharest, Romania
‎‎în urmă cu 1 oră

Discover ING

At ING we encourage you to do your thing , to do more of what you love. This is also the way we articulate our promise to offer frictionless banking.

Active in Romania for more de 25 years, ING Bank pioneered the local banking industry, bringing innovation in the life of its customers.

Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments : individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.

Join us! Together we ll empower people and organisations to realise their own vision for a better future.


You will be responsible for Customer Engagement & Lending within ING Bank. You are an inspiring leader of your Area. You draw energy from creating an environment where people can reach their full potential and where chapters have the confidence to take responsibility when it comes to realizing their missions.

You act as an ambassador of full, End2End technical services to the consumers through frequent interaction and alignment.

With your solid technical & business understanding of your Area and people leadership skills, you are overall responsible for the performance and health of the chapters.

Through your Chapter Leads, you set the people development path within the chapters to develop the required set of skills.

You determine the strategy for E2E delivery together with the other IT Area Leads, Chapter Leads and IT Lead(s) and implement the strategy within your Area.

Your day-to-day

  • Support the definition of full service visions and roadmaps that feed into the mission of your team;
  • Assuring the delivery of the strategy by executing against the roadmap : analysis, development, testing and maintaining the health of the applications (security, maintainability and performance)
  • Identify relevant market trends to drive innovation within Customer Engagement & Lending IT Area;
  • Define clear KPIs to manage the Area;
  • Closely interact with all stakeholders to improve service offerings;
  • Make sure your team delivers E2E services to the consumer and maintains set quality standards & SLAs;
  • Set clear aspirations for Chapters for transformation (new way of working, high performing workforce, automated service delivery);
  • Translate DevOps concepts to requirements and enforce implementation and adaptation of those concepts;
  • Continuously improve yourself, your Chapter Leads and the services you deliver by communicating and sharing knowledge about the new way of working with other peers / stakeholders;
  • Define resource plan for your Area and support hiring of new talent;
  • Review performance results and align development plans with IT Chapter Leads;
  • Support Chapter Leads to continuously develop, both personally and within their area of expertise;
  • Coach Chapter Leads and support them in constantly developing their engineers. Foster craftmanship and multilateral development inside the Area / Chapters;
  • What you bring to the team

  • Sound understanding of E2E cross-functional support, and management of ITSM processes and tools, with experience in managing complex technical setups;
  • Exceptional people management abilities leading cross-functional teams, conflict management, constant alignment, coaching & mentoring, focus on people development, addressing performance as a way of improving the business;
  • Very good understanding of interdependencies within organization, both from a technical and a dynamics point of view;
  • Excellent stakeholder management skills understanding the business, being the ambassador of the Tech organization and a true partner to your Tribe Lead(s).
  • Fact and data based decision taking (both in day-to-day management and in contributing to determining strategic planning);
  • Empowering people management style inspiring & energizing, empowering & challenging people to foster development, encouraging Chapter Leads to set development goals for both themselves and their team(s);
  • Mindset of continuous improvement of the service and way of working;
  • Strong team player who takes responsibility; Independent and autonomous in completing tasks; result oriented; adapts approaches to situations;
  • Passionate about major trends in technology; Stays up to date on latest innovations
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