Technical Support Supervisor
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
‎în urmă cu 18 ore

Innovate to solve the world's most important challenges

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Technical Support Supervisor to join our Honeywell Safety and Productivity Solutions team in Bucharest.

This function will beresponsible for EM Bucharest teams who provides supports 24 / 7 , NA+EMEAregions. Bucharest team consist of T1 / T2 / T3 agents and offer services forseveral customers in order to resolve end-user hardware, software, application,and connectivity issues

The supervisor will aid indeveloping the group and will ensure a smooth operation of the daily activitiesby optimizing the workflow and priorities within the team to ensure highcustomer satisfaction

Technical Support Supervisor responsibilities :

  • Day to day management of the technical support
  • Responsible for the management of the team, in line with the objectives ofthe business
  • Monitor customer support KPI’s to ensure high customer satisfaction
  • Aid the team of direct reports in reaching the team targets : produce metricsto evaluate performance against those goals.
  • Implement appropriate training programs for the team and ensure the bestlevels of proficiency
  • Develop and maintain strong collaborativerelationships with strategic partners, service providers, and customers.
  • Implementation of CP / S systems and processes as it applies to the customersupport organization.
  • Workload Management : monitor and guide workload distribution amongst team members and set prioritiesbased on business needs.
  • Monitor team and individual queues for ongoingprogress and resolution speed.

  • CRM related activities : ensure the team is using Salesforce CRM correctly andprovide coaching or training as necessary.
  • Ensure timely delivery of statusreports to internal and external audiences. Update and create any new CRMreports as needed.

    Qualifications :

  • Minimum 2 years’experience managing a Service operations, Technical Support or Customer Servicerole
  • Excellent / Fluent inEnglish, both verbal and in writing
  • Experience with Call Center, Project Management best practices
  • Basic knowledge of computers, electric & electronic concepts and devices
  • Experience with wide range of operating systems incl. Windows and Linux
  • We offer :

  • Medical plan provided by Omniasig
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
  • Transportation budget and fuel cards
  • Business Travel Accident Insurance
  • Voluntary defined contributory pension plan
  • Meal allowance
  • Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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