Customer Support Representative
Napoca, RO
‎în urmă cu 8 ore
source : jobs4it

Customer Support RepresentativeRequisition ID : (19013393)Primary Location : Romania-Cluj-Cluj-NapocaJob Function : Customer ServiceJob Posting Date : Oct 11, 2019, 8 : 16 : 05 AM DescriptionThe Customer Support is the primary contact for Customers.

  • This person will be responsible for managing intercompany and trade orders from order entry to shipment.Responsibilities : Prepares and processes customer orders on a daily basis;
  • Correctly enters and modifies the orders into the MRP system;Works in close cooperation with all internal departments (sales, application engineering, logistics, purchasing and production) so as to obtain additional information related to orders, whenever necessary;
  • Communicates with internal departments regarding orders, production capacity, transport and other issues related to the orders processing;
  • Prepares the orders acknowledgements and sends them to the customers / sales representatives;Informs the customer on any modification that appears in the order status;
  • Prepares weekly reports on orders and sends them to the customers;Whenever necessary, looks for alternative solutions for the cases where the customer needs (e.

    g. delivery time) cannot be satisfied (working closely with Production, Materials or Procurement departments);Initiate the delivery process as soon as the goods are ready to ship (if there are not other constraints such as partial deliveries not accepted, the goods are waiting for inspection etc.

  • Ensures the customer receives all the relevant documentation related to orders (acknowledgements, certificates, drawings, invoices or other documents if requested);
  • Archives the documents relevant to the activity, according to the company’s policy regarding record retention;Manages the customer complaints;
  • Actively participates in the departmental meetings; brings improvements suggestions to support meeting the company’s goals, responsible for the continuous improvement of the activity;
  • All the activities should follow the Trade Compliance and the local laws. RequirementsMinimum High School or degree in Administration or AccountingCommunication verbal, face to face, telephone skillsOrganization and time management skillsProblem solving skillsCustomer awarenessExperience on Oracle or other ERP is a plusOrganized and analytical, high level of detailAbility to multitask and prioritize in a dynamic environmentEnglish spoken and writtenExcellent knowledge of computer based office tools (i.

    e. Excel, SharePoint, Outlook).Ability to work independently and in a remote team environmentAdaptable and flexible to change About EmersonAt Emerson, we are innovators and problem-

    solvers, focused on a common purpose : leaving our world in a better place than we found it. Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.

    As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

    Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.

    Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

    Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

    Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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