OTC Cash App SME - Domain Trainee - English
Bucuresti, Romania
3 zile în urmă


  • Proposes and implements the solution for new clients, acting as an SME for the process / processes.
  • Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs)
  • Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase.
  • Ensures that the performance objectives (Key Performance Indicators)) / process delivery time (Service Level Agreements) set under the contract are fulfilled.
  • Carries out transformation initiatives and projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client.
  • Ensures that the team members have all the operational resources and necessary equipment (upon completion of License to Operate).
  • Presents the performance indicators in the operational review meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
  • Ensures adherence to Smart Opex Framework, distributes, and publishes results through Visual Management system.
  • Ensures that all team members are aware of the contractual performance indicators (KPIs) / delivery time (SLAs) and of the level of the expected performance output.
  • Conducts team huddles to communicate the information regarding to the process priorities.
  • Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs.
  • Successfully finalizing of the training plan related to the role hold and tasks.
  • Providing training and preparing other team members with regards to the daily tasks whenever it is necessary or requested by the manager.
  • Periodically updating of the working procedures.
  • Developing implementation activities of new systems / applicable tools to the processes in scope.
  • Monitors the team performance daily and ensures that individual and team objectives are met while complying with the established standards
  • Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder.
  • Participates in the selection of team members for distinct roles by assessing their process experience / knowledge.
  • Keeps a close collaboration with its homologous Pathfinders and Front Runners to be informed about the process related issues / initiatives or human resources that may have an impact on the customer.
  • Carries out the onboarding / offboarding activities for the team members within the customer’s system.
  • Participates to the external governance established with the internal stakeholders related to process.
  • Participates to different projects, initiatives within Genpact.
  • Qualifications

    Minimum qualifications

  • Very good knowledge of Language English, min. C1.
  • Proficient knowledge of computers, the Internet and office automation.
  • High school degree
  • University in progress / graduate
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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