Customer Service Representative with English
Bucharest, Romania
1 zi în urmă

Customer Service Representative with English

We care about giving people a better way forward. If you are passionate about numbers, have a keen eye for details and you strive to deliver the best customer experience, then this is where your adventure starts in Michelin.

As a Customer Service Representative , you will be responsible for several process in terms of customer satisfaction :

Manage Order & Delivery

  • Captures, records and commits customer orders according to customer needs, agreement and defined service level;
  • Proposes product alternatives in case of phase-out or shortage;
  • If relevant, optimizes, plans and coordinates the delivery with customers and partners;
  • Informs and follows up with customers.
  • Manage Request

  • Captures customer’s requests & claims;
  • Analyses and provides issue resolution or appropriate answer;
  • Contacts, follows up and closes the loop with customer;
  • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions.
  • Support sales

  • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
  • Apply and improve work methods

  • Applies standards and procedures (including internal control rules & embargo );
  • Contributes to continuous improvement to enhance.
  • We would like you to bring to the team :

  • Advanced level of English;
  • Experience in economics, finance or channel partner business would be a plus;
  • Ability to be flexible and work analytically in problem-solving environment;
  • Service Orientation : Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
  • Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
  • Ability to deliver under tight deadlines to multiple stakeholders;
  • Team player and proactive.
  • In Michelin, we offer :

  • A multicultural environment based on respect and transparency;
  • Flexible work schedule and home-office options;
  • Meal vouchers and lunch discount;
  • Private medical subscription;
  • Deduction of vacation costs;
  • Dedicated commercial offers from our partners;
  • The option to customize your own benefits package with : gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.
  • How we recruit :

    Once you submit your application, one of our recruiters reviews it. If your profile fits our role :

  • We have a phone call to get to know each other;
  • We hold assessments to see your language skills and competencies;
  • We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
  • Pass all stages with flying colors, and we’ll send you an offer.

    Raportați această lucrare

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.