Customer Service Representative with English
We care about giving people a better way forward. If you are passionate about numbers, have a keen eye for details and you strive to deliver the best customer experience, then this is where your adventure starts in Michelin.
As a Customer Service Representative , you will be responsible for several process in terms of customer satisfaction :
Manage Order & Delivery
Captures, records and commits customer orders according to customer needs, agreement and defined service level;
Proposes product alternatives in case of phase-out or shortage;
If relevant, optimizes, plans and coordinates the delivery with customers and partners;
Informs and follows up with customers.
Captures customer’s requests & claims;
Analyses and provides issue resolution or appropriate answer;
Contacts, follows up and closes the loop with customer;
Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
Shares recurring problems with the relevant internal partner(s) in order to find solutions.
Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
Apply and improve work methods
Applies standards and procedures (including internal control rules & embargo );
Contributes to continuous improvement to enhance.
We would like you to bring to the team :
Advanced level of English;
Experience in economics, finance or channel partner business would be a plus;
Ability to be flexible and work analytically in problem-solving environment;
Service Orientation : Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
Ability to deliver under tight deadlines to multiple stakeholders;
Team player and proactive.
In Michelin, we offer :
A multicultural environment based on respect and transparency;
Flexible work schedule and home-office options;
Meal vouchers and lunch discount;
Private medical subscription;
Deduction of vacation costs;
Dedicated commercial offers from our partners;
The option to customize your own benefits package with : gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.
How we recruit :
Once you submit your application, one of our recruiters reviews it. If your profile fits our role :
We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
Pass all stages with flying colors, and we’ll send you an offer.