Customer Service Representative with English
MICHELIN
Bucharest, Romania
1 zi în urmă

Customer Service Representative with English

We care about giving people a better way forward. If you are passionate about numbers, have a keen eye for details and you strive to deliver the best customer experience, then this is where your adventure starts in Michelin.

As a Customer Service Representative , you will be responsible for several process in terms of customer satisfaction :

Manage Order & Delivery

  • Captures, records and commits customer orders according to customer needs, agreement and defined service level;
  • Proposes product alternatives in case of phase-out or shortage;
  • If relevant, optimizes, plans and coordinates the delivery with customers and partners;
  • Informs and follows up with customers.
  • Manage Request

  • Captures customer’s requests & claims;
  • Analyses and provides issue resolution or appropriate answer;
  • Contacts, follows up and closes the loop with customer;
  • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions.
  • Support sales

  • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
  • Apply and improve work methods

  • Applies standards and procedures (including internal control rules & embargo );
  • Contributes to continuous improvement to enhance.
  • We would like you to bring to the team :

  • Advanced level of English;
  • Experience in economics, finance or channel partner business would be a plus;
  • Ability to be flexible and work analytically in problem-solving environment;
  • Service Orientation : Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
  • Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
  • Ability to deliver under tight deadlines to multiple stakeholders;
  • Team player and proactive.
  • In Michelin, we offer :

  • A multicultural environment based on respect and transparency;
  • Flexible work schedule and home-office options;
  • Meal vouchers and lunch discount;
  • Private medical subscription;
  • Deduction of vacation costs;
  • Dedicated commercial offers from our partners;
  • The option to customize your own benefits package with : gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.
  • How we recruit :

    Once you submit your application, one of our recruiters reviews it. If your profile fits our role :

  • We have a phone call to get to know each other;
  • We hold assessments to see your language skills and competencies;
  • We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.
  • Pass all stages with flying colors, and we’ll send you an offer.

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