SENIOR ANALYST
HCL Technologies
Comuna Valea Lupului, Romania
1 zi în urmă

Job Description (Posting).

IT Analyst (1st line technical support)Role, responsibilities, and skill sets :

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
  • Resolve or Route incidents and requests to appropriate teams
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User Access and Exit controls.
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
  • Work closely with helpdesk peers in cross-training, development / implementation of operational excellence procedures and fostering teamwork.
  • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
  • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
  • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
  • Troubleshooting mobile devices (knowledge of AirWatch / Mobile Iron / Blackberry / Good for Enterprise is a plus)
  • Willing to work in different shifts and national holidays as required by Operations.Technical Requirements :
  • Windows Operating systems
  • Clients : Windows8, Windows7, Windows 10
  • Servers : Windows 2008, Windows 2003, Windows 2000
  • Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
  • Knowledge of Lync and OCS
  • MS Office Suite : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledgeo Desktopo Laptopo Peripheral devices (printers, scanners)
  • Mobile devices and OS (iOS / Android / Windows)
  • PC Hardware knowledgeEligibility Criteria
  • Fluent in Respective language (B2 level and above)IT Analyst (1st line technical support)Role, responsibilities, and skill sets :
  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
  • Resolve or Route incidents and requests to appropriate teams
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User Access and Exit controls.
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
  • Work closely with helpdesk peers in cross-training, development / implementation of operational excellence procedures and fostering teamwork.
  • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
  • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
  • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
  • Troubleshooting mobile devices (knowledge of AirWatch / Mobile Iron / Blackberry / Good for Enterprise is a plus)
  • Willing to work in different shifts and national holidays as required by Operations.Technical Requirements :
  • Windows Operating systems
  • Clients : Windows8, Windows7, Windows 10
  • Servers : Windows 2008, Windows 2003, Windows 2000
  • Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
  • Knowledge of Lync and OCS
  • MS Office Suite : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledgeo Desktopo Laptopo Peripheral devices (printers, scanners)
  • Mobile devices and OS (iOS / Android / Windows)
  • PC Hardware knowledge
  • INFRA

    Expected Date of Closure

    25-Sep-2021

    Reporting Manager Designation

    MANAGER

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