Core Network Service Engineer-(G)TAC
Huawei
Bucharest, Romania
3 zile în urmă

Job Responsibilities

The successful candidate will utilize his / her advanced knowledge of telecommunications and excellent customer service skills in this position to :

  • Provide exceptional customer service and technical support for Huawei Core products
  • Troubleshoot hardware and software issues under guidance and identify network / applications issues
  • Provide customers detailed information on how to set up, configure Core Products
  • Use trouble ticket system for tracking customer interactions and issue resolution
  • Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

    Customer satisfaction : Met customer requirements with no valid complaint from internal or external customers and no human-caused accident.

    Complied with cyber security management regulations.

    Position Requirements

    Business Skills Requirements :

    1. Communication Skill Can effectively communicate with junior-level customers or internal personnel. Be able to understand and analyze customer requirements and provide effective answer.

    2. Problem troubleshooting - Have technical skills of Software product maintenance & support. Can independently undertake technical tasks of a product, such as network maintenance, fault analysis, technical query answering.

    3. Problem Analysis Able to identify root cause of problems / issues reported by customer and able to create RCA.

    4. Problem Solving skill Able to understand solutions and communicate them effectively to front line for implementation.

    Professional Knowledge Requirement :

    1. Packet Analysis for VoLTE (or VOIP) Protocols Wireless domain of LTE, 3G, 3G+PacketCore, / UMTS / LTE

    2. LTE, UMTS and GSM / GPRS Call flows

    3. Experience with SIP Protocol and IMS based services

    4. Good knowledge on Network, Firewall, Switcher, Router, and Technology specific certification (i.e. CCNA+, Network+, etc.)

    Other Requirements :

    Availability of international travel .

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