Customer Service Representative with English
WNS Global Services
București, ro
2 zile în urmă

RESPONSIBILITIES

  • Act as a single point of entry for all calls and cases related to :
  • Telephone support for our business customers
  • Advice on travel products such as flights, trains, rental cars, hotels via different tools.
  • Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
  • After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
  • Receiving, updating and / or logging all requests
  • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
  • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
  • Qualifications

    Ideal candidate for the Customer Service with English position :

  • Outstanding communication skills, both written and verbal
  • Demonstrated ability to handle multiple tasks
  • Excellent time management skills
  • Computer skills, including typing
  • Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
  • Additional Information

    Our offer :

  • Bonuses for your results;
  • A friendly atmosphere and a multinational environment.
  • Meal tickets (15 RON / Day);
  • Wide range of development and training options (including soft skills and language courses);
  • Medical coverage;
  • Bookster and Benefits Online for you to enjoy your hobbies.
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