Senior Technical Account Manager
Microsoft
Bucharest, Bucharest, Romania
‎‎în urmă cu 1 oră

Responsibilities

The Premier Technical Account Manager (TAM) acts as a business advisor to Microsoft's Premier Support customers, providing Premier Services aligned to the customer's priorities in order to maximize the business value of their Microsoft investment.

The TAM is the only front-line customer facing support role within the Services organization. The TAM is responsible for the overall growth, quality, and satisfaction of the customer's services relationship.

A successful TAM consistently exhibits the following attributes :

Culture

We’re working together to build strong communities inside and outside the workplace.

Benefits

Microsoft sees the whole person and looks to support your well-being on every level.

Diversity and inclusion

  • Key Experiences, Skills and Knowledge
  • Confidence
  • We value individuality. The experiences that have shaped your world view can help us shape ours.

  • Cross-Boundary Collaboration
  • Interpersonal Awareness
  • Impact and Influence
  • Analytical Problem Solving
  • Building Customer / Partner Relationships
  • Product & Technology Expertise
  • Strategic Insight
  • Value Selling
  • 10+ years of experience in an Enterprise environment.
  • A high level understanding in two or more of the following : network and desktop operating systems, enterprise resource planning and information worker applications, database systems, messaging, management and operations, and / or network security.
  • Products may include, but are not limited to : Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Dynamics ERP, Hyper-V, and System Center.

  • 2+ years of industry experience
  • Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills.
  • Contributes to team operational precision by active design of and participation in community initiatives.
  • Bachelor's degree.
  • MBA optional but highly recommended.
  • Microsoft certifications
  • ITIL Foundation Certificate or PMI / PMP or Prince2
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