Delivery Director
Sales Consulting
Cluj-Napoca, Romania
19 zile în urmă

Responsibilities :

  • Great delivery of our services;
  • Maintain and develop key client relationships;
  • Own your accounts / projects and client metrics;
  • Successfully implement processes and workflows into the team;
  • Accountable for project delivery escalations and roll-offs;
  • Drive continuous improvement for your own business unit;
  • Assess and implementing change, strategic directions;
  • Coach, develop and manage your direct reports (Delivery Managers);
  • Allocate resources and responsibilities across the team to deliver results and develop team members.
  • Requirements :

  • 10+ years’ experience managing teams in an outsourced / operations environment with multilingual teams;
  • Great IT Business Knowledge;
  • Ability to manage large teams ( 200 people);
  • Proven ability to meet SLA’s / metrics;
  • Revenue / financial management;
  • Strong organizational, multi-tasking, and time-management skills;
  • Strong Communication skills;
  • Excellent business English;
  • Excellent negotiation, influence, mediation and conflict management skills;
  • Creativity focused on cost reduction / service improvement opportunities;
  • Ability to work in a process-driven high demand environment;
  • Ability to be flexible and work analytically in a problem-solving environment;
  • Excellent communication (written and oral) and interpersonal skills;
  • Strong supervisory, coaching and project management skills;
  • Ability to manage multiple simultaneous activities across different business activities;
  • Delivery focus;
  • Proven focus on Continuous improvement and adding value to clients;
  • Exposure to meeting sales targets or Maintains service quality and SLA attainment is a plus;
  • Work with Accounts Managers to determine essential strategic approaches for pre-sales and sales could be an advantage.
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