Customer Service Representative
Emerson Croft
Cluj-Napoca, RO
6 zile în urmă
source : Loadjobs

Job Description :

Stealth Silicon Valley Startup in Research and Healthcare AI with 182M monthly visits seeking Customer service representative in our Sales Team.

Help us create next-level AI-enabled technologies.

You will

1. Manage large numbers of customer questions and complaints

2. Identify and assess consumer requirements

3. Offer quick and accurate client assistance

4. Process orders, prepare correspondence and fulfil customer needs

5. Open and maintain customer accounts by recording account information

6. Rely on directions and pre-established guidelines to perform the functions of the job

7. Generate sales leads that develop into new customers

8. Escalate complaints across multiple communication channels

Requirements :

What we are looking for

1. Familiar with CRM systems and practices

2. Ability to provide innovative solutions to customer conflicts

3. Orientation towards customer service

4. Ability to retain deep product and service knowledge

5. Solid documentation skills

6. Calm, agreeable temperament

7. Strong phone handling and active listening skills

8. Basic understanding of commonly-used concepts, practices, and procedures within the publishing field

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