Customer Care Advisor with English – Work from home
Webhelp
Bucharest, Romania
2 zile în urmă
source : Hosco

Why join us

Do you want to develop your career in financial technology? Then come join our dynamic work-from-home team in Romania. We are recruiting Customer Care Advisors for our Client, one of the most reliable brands in FinTech.

Each day will bring you new experiences and you will acquire valuable skills in digital.

Your mission at Webhelp

You will work on a project of a financial services and digital payment company, recognised for the innovation it brings to its industry.

Your mission is to create enthusiasm around the services offered by our Client, as well as ensure excellent service standards to maintain a high level of customer satisfaction.

What you will be doing at Webhelp

As a Customer Care Advisor, you will :

  • Provide support and information about financial and digital payment services (by phone, live chat or email)
  • Coordinate office activities and operations to ensure efficiency and compliance with company policies / procedures
  • Create and update folders and databases with personal, financial and other data
  • Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded
  • Contribute to our Client's brand image and improvement of services
  • We’ll be a great match if you :

  • Are fluent in English (C1 level)
  • Have a dedicated home office
  • Have an analytical mind and pay attention to details
  • Have basic PC skills (Microsoft Office is a plus)
  • Demonstrate great communication skills
  • You appreciate our values of recognition, integrity, unity, commitment and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    What we offer

  • RON 2,000 / month + RON 220 performance bonus / month
  • Paid training about the project and the company
  • Full-time schedule : you will work 5 days a week, 9 hours a day with a 1-hour break
  • Possibility to extend the contract, depending on your performance and our Client’s needs
  • Who we are

    Webhelp is a global organization with over 60,000 employees and headquarters in France. Webhelp Romania is the digital hub of the Group and one of the main multilingual sites.

    We develop memorable customer experiences and business solutions for some of the most recognized brands. Our mission is to make business more human.

    From managing social media to payment services, we support our customers so that every stage of their experience is personalised.

    Our clients are among the most innovative companies in the world, including Samsung, Sephora, Orange, Vodafone and NN.

    If this sounds like you, join us from anywhere in Romania!

    Webhelp Romania is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws.

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