Client Transition Lead
ADP
Bucharest, Bucuresti, ROM
1 zi în urmă

Job Summary :

The Client Transition Lead is responsible for moving Clients and their data from ADP Streamline to ADP Celergo. The Client Transition lead is to ensure that the current set-up is evaluated and correctly executed on ADP Celergo.

The Transition Lead is responsible for the internal transition between the Transition Team and Operations ensuring that all protocols are followed.

Responsibilities

Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he / she must carry out the following actions :

  • Following up with internal team members to ensure critical milestones are met for client specific transitions. This involves review of the project plan and consistent follow up to ensure we are meeting the transition schedule.
  • Supporting project leads with system set-up and communications.
  • Validating client's and local partner's data to ensure that the data ADP Celergo is complete and satisfies all required information to successfully run a payroll and maintain compliance.
  • Ensure that payrolls are successfully configured according to our standard operating procedures.
  • Completing parallel processing test of transition clients and live payrolls for a successful transition to the primary account manager of the client and payroll.
  • Terminating the ADP Streamline payroll in accordance to the termination protocols.
  • Client service support on
  • Standard operating procedures and general troubleshooting
  • Troubleshooting ADP Celergo
  • Internal and external training on newly implemented processes
  • Coordinating with the Partner Network team to obtain needed local partner information for the completion of the ADP Celergo transition.
  • Validating country specific requirements needed to process payroll in each respective location and matching them to ADP Celergo in order to shore up payroll set-up for go-live.
  • Being the Subject Matter Experts on ADP Celergo and working Central Services and / or Product to solve for issues.
  • Qualifications :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education Bachelor's degree from a four-year college or university.
  • Experience Two to five years related experience and / or training, preferably in a service environment.
  • Other Skills and Abilities
  • Bilingual Language skills are preferred
  • Project management certification a plus
  • Skills& / Abilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and / or ability required.

  • Passion - Client Service Management, Data Analysis, Data Migrations
  • Strong technical skills
  • ADP Celergo Global Connect Expertise
  • Integration Expertise
  • Excellent written and verbal communication skills
  • Ability to maintain priorities in a constantly changing environment
  • Strong organization skills
  • Expertise using MS Office applications
  • Other Skills and Abilities

  • Bilingual Language skills are preferred
  • Project management certification a plus
  • Reports & Performance Metrics

  • On time delivery of assigned projects
  • Quality control reports
  • Utilisation rate
  • Training

  • Implementation process training
  • Product training (CGC platform)
  • Multiple country payroll training
  • Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click https : / / to learn more about ADP’s culture and our full set of values.

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