Customer Service Representative with German

WNS Global Services

București, București, RO

2 zile în urmă

RESPONSIBILITIES

Act as a single point of entry for all calls and cases related to :

Telephone support for our business customers

Advice on travel products such as flights, trains, rental cars, hotels via Amadeus

Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.

After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking

Receiving, updating and / or logging all requests

Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution

Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

Qualifications

Ideal candidate for the Customer Service with German position :

Outstanding communication skills, both written and verbal

Demonstrated ability to handle multiple tasks

Excellent time management skills

Computer skills, including typing

Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation

Additional Information

Our offer :

Bonuses for your results;

A friendly atmosphere and a multinational environment.

Meal tickets (15 RON / Day);

Wide range of development and training options (including soft skills and language courses);

Medical coverage;

Bookster and Benefits Online for you to enjoy your hobbies.

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