Junior NOC Technical Support Speciali
Global Voice SRL
Craiova, RO
5 zile în urmă
source : Loadjobs

Job Description :

NOC Technical Support Specialists monitor large computer networks and servers for problems from a central location. They analyze problems, perform either network or PC software troubleshooting and incident response on the system, they are expected to communicate and track problems through to resolve them.

They look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, NOC Engineers work to determine the cause of the problem.

NOC Specialists generally have standard operating procedures to follow when an incident occurs this may include coordinating with third-

party vendors, customer contacts, or other IT teams in order to get things solved.Job functions

  • Monitoring and testing the quality of voice routes on different destinations
  • Investigate the quality problems
  • Solving issues reported by our partners
  • Handling our Customer and prospect support via our ticketing system
  • Proactively informing customers of detected issue
  • Routing operation
  • Communicate with other departments in order to ensure correct problem resolutions
  • Implement and update provider's rates into the system
  • Requirements : What We Need

    What We Need

  • Excellent written and oral skills in English
  • Proactive, selflearner, curious, team player
  • Ability and desire in handling customers with care
  • Attention to details
  • Problem solving skills and the ability to think under pressure
  • Excellent time management and organizational skills
  • Information analysis & multi-tasking skills
  • Ability to work a flexible schedule
  • Able to communicate technical concepts to non-technical personnel
  • A customer service oriented approach
  • Working in a computer environment; preffered people with technical education background
  • Experience with telecommunications, SIP technologies, linux, XML, HTML, PHP, MySQL could be a plus
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